Memorial Drive
Michael assisted me at the service desk when I came to pick my car up. I waited for about 3 minutes while he was on the phone. He put his finger up as an indicator that "he'll be w/me" (AFTER About 3 minutes). He mentioned he was talking to his manager, once he placed him on hold. His greeting was a COLD, "WHAT'S UP"? I wasn't sure if he thought I was his HOMIE. I told him I was here to pick up my car. He recalled speaking to me on the phone. He told me the amount & I paid $1320 CASH. He gave me paperwork & said, "Have a good day". He QUICKLY GOT BACK ON THE PHONE..Didn't say THANK YOU....Didn't ask if I had any questions...Didn't give feedback on warranty, etc. I support 2 other Goodyear shops. The Rep THANKS ME, provides feedback & does not send me on my way without asking if I have questions. I WANTED to ask about two other services that I was told were needed. My thought is that your boss (who was waiting "on hold") would be fine with you adequately addressing the customer rather than QUICKLY dismissing the customer to finish talking to him. Disappointed that I was brushed off. Please work on better customer service, particularly after one has just paid $1,320 CASH. Thank you!
Fran, we are very sorry about your experience at our location. This is absolutely not the way we operate and are addressing this situation with Michael directly. We are also reaching out to you to address this further. We truly apologize and look forward to speaking with you soon.
- Memorial Drive