Suwanee, Decatur & Marietta Auto Repair

7639 reviews
1
Memorial Drive

Negative 0. He has a nasty disposition. Tried to charge me almost 2000.00 for a radiator and hose. Tried to pay the diagnostic fee by card. He doesn't accept any cards unless paying in the store. Meanwhile, I'm stranded in Cobb County at work. They have good reviews, but everything is not for everybody!! Told me he won't release my car to AAA unless I pay the $39.99 diagnostic fee

Norma, we are sorry to hear that you did not have a great experience visiting our location. Your vehicle was towed to us not running and we quoted the necessary repairs to fix the vehicle. All services were approved before anything was done to the vehicle. We apologize for the inconvenience that we do not take cards over the phone. We are sorry to hear that you had a poor experience visiting us but our customer service is our number one priority and our loyal customers know that to be true. If you have additional questions or concerns, please feel free to reach out to us. Thank you.

- Memorial Drive
5
Memorial Drive

Great job, I am pleased. My air air conditioner is running fine.

Thank you for the feedback, Mary! We are happy to hear that your BMW is doing great!

- Memorial Drive
5
Memorial Drive

Service was excellent.

Hi, Lottie! Glad we could provide you with a 5-star experience!

- Memorial Drive
1
Memorial Drive

Would never recommend Charge rip off prices

Harry, in response to yours and Norma's review; we are sorry to hear that you did not have a great experience visiting our location. Your vehicle was towed to us not running and we quoted the necessary repairs to fix the vehicle. All services were approved before anything was done to the vehicle. We apologize for the inconvenience that we do not take cards over the phone. We are sorry to hear that you had a poor experience visiting us but our customer service is our number one priority and our loyal customers know that to be true. If you have additional questions or concerns, please feel free to reach out to us. Thank you.

- Memorial Drive
5
Memorial Drive

Very helpful. Reasonably priced.

Trenton, thank you for taking the time to share your feedback with us! We look forward to seeing you next time!

- Memorial Drive
5
Memorial Drive

Thanks for the great review! We really appreciate your business.

- Memorial Drive
5
Memorial Drive

Awesome. They ordered my tire, installed it and had awesome customer service.

Thank you for the great review, Shanetta! We appreciate your kind words!

- Memorial Drive
5
Memorial Drive

2
Memorial Drive

I usually have a 5 star experience...but yesterday...everything I requested to be done wasnt completed....I was told after 5 hours my car was ready, but the emission had not been done. I picked up my car and looked for my emission slip and did not see it and called back up to the person who helped me. David asked me if I wanted to come back and have it done. I told him that I would come back tomorrow, since I was already at home. That was such an inconvenience....my car had stayed at the shop almost 8 hours and no one checked to see if everything had been completed. I went back today and Mitch made sure I didnt have to wait long.

We are sorry to hear that you had a poor experience at our location by wait times and but appreciate you letting us take care of your vehicle and make things right. We look forward to seeing you next time you are in need of any services or tires. Thanks again!

- Memorial Drive
5
Memorial Drive

Great Customer Service! First time visiting this store and I was very pleased with the service I received. Will recommended this store to others.

We appreciate your feedback, Regina! Your experience at our shop means everything to us. Thanks for the 5-stars!

- Memorial Drive
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