Suwanee, Decatur & Marietta Auto Repair

Michael assisted me at the service desk when I came to pick my car up. I waited for about 3 minutes while he was on the phone. He put his finger up as an indicator that "he'll be w/me" (AFTER About 3 minutes). He mentioned he was talking to his manager, once he placed him on hold. His greeting was a COLD, "WHAT'S UP"? I wasn't sure if he thought I was his HOMIE. I told him I was here to pick up my car. He recalled speaking to me on the phone. He told me the amount & I paid $1320 CASH. He gave me paperwork & said, "Have a good day". He QUICKLY GOT BACK ON THE PHONE..Didn't say THANK YOU....Didn't ask if I had any questions...Didn't give feedback on warranty, etc. I support 2 other Goodyear shops. The Rep THANKS ME, provides feedback & does not send me on my way without asking if I have questions. I WANTED to ask about two other services that I was told were needed. My thought is that your boss (who was waiting "on hold") would be fine with you adequately addressing the customer rather than QUICKLY dismissing the customer to finish talking to him. Disappointed that I was brushed off. Please work on better customer service, particularly after one has just paid $1,320 CASH. Thank you!

Showed up as they were closing, in the rain, and they changed my battery with a smile (and super quickly). Awesome service when I really needed it!

Mike and Mitch Mitchell are the best! Always take care of all my car needs. Never take my car anywhere else!!!

The guys at the sales counter were extremely friendly and helpful. I was also able to get in and out, which was a huge plus. I'll return for my next service.

This is a great crew who does spectacular work. It's hard to complain about the service and the people who work here. But, they consistently quote time that in reality, should be doubled. So without a doubt bring your car here, just plan on a drop off or staying twice as long as they say it will take .

Faster than expected and good advice on how to cut and reconnect the battery--pleasant customer service. Been to you twice, even tho you are a little far from home in downtown ATL. Waiting area open and comfortable w TV Back to Neighborhood Tire Pros, this time to have a nail pulled out of my tire while I wait. Done faster than their time estimate and for a great price. And always a straight deal—no hard sell for a new tire like other shops. Nail out, plug in. Thanks, Pros.

They are very reasonable in price and they let you know what the problem is and how much it will cost before doing the work. Thank You