Suwanee, Decatur & Marietta Auto Repair

The first time I worked with this company, they were great. That was a few months ago. This week, I dropped off my car because there is something wrong in one of the wheels and rented a car for a three day trip out of town. They told me they would call me later that day. No call. OK, no problem, I called them the next morning. Four times. No answer and then it goes to a voice mail. Four times. Nice messages are left. No call backs. Next day - still out of town - no call backs and four more messages. Now I am back in town and someone tells me they only have one guy who can assess my car beyond oil changes and he has not been coming in. Fine. But why is no one calling me? I am promised a call back in one hour. It is now five hours later and I have left another three messages asking for a call back. Time to go get my car and take it somewhere else . . . TERRIBLE SERVICE. Actually, change that, NO SERVICE.

Excellent customer service! Everyone handled questions with good information.

I dropped my car off yesterday and they still talking about one car ahead of me. I tried to make an appointment but the guy told me they don't do appointments. . My experience with this shop is not good waiting 2 days to get your car diagnosed is just plain ridiculous. Then how many days you gone take to fix it. 3 days 😡😡😡😡😡😡

Efficient and fast with comfortable waiting area

They took care of my spark plugs and ignition coils efficiently and quick!

My husband made an appointment for 11am for an oil change. He waited at the shop while the work was to be done . They did not even take the car back until 1245. What was the point of making an appointment? He wasted his morning on something that should have taken an hour max.

Honestly...my car actually runs better. I am stunned into silence that certain sounds of concern are gone with only the clean hum of a well maintained engine remaining. Don't expect any down home chit chat, do expect excellent service.

Friendly, helpful employees and quick repair work