3
Suwanee

I gave 3 stars because the dispostion of the store manger Cindy and some of her staff was not good . There was a bit of a mix up with the warranty I had part was me and a portion was her and the staff.Customer service is not only getting the car serviced correctly but also working with the customers concerns..Cindy realized I had a concern and would not call me back or even when I called she was too busy on the phone . This was my first and last time coming there . Remember Great Service also gives you Repeat Customers . I should have walked out of there 'RAVING FAN"

5
Suwanee

Thank you so much for taking the time to leave such a glowing 5-star review, Yvonne! We are thrilled to hear that you had a positive experience at Neighborhood Tire Pros & Auto Service in Suwanee. Our goal is to provide the best service and we are glad that we succeeded with you. We truly appreciate your support and look forward to seeing you again in the future for all of your automotive needs. Drive safely!

- Suwanee
5
Suwanee

Thank you so much for your rave review, Benita! At Neighborhood Tire Pros & Auto Service, we strive to provide top-notch service and it makes our day to hear that we exceeded your expectations. We appreciate your support and hope to continue serving you with the best auto care in Suwanee.

- Suwanee
5
Suwanee

Tire pro employees treat me like family, I could not imagine going anywhere else. Doug C

Thank you for the kind words, Doug! The Neighborhood Tire Pros & Auto Service team in Suwanee is always happy to help with your automotive needs. We are proud to earn your trust and be your go-to shop for repairs. We look forward to working with you again. Take care!

- Suwanee
5
Suwanee

Seth, thank you so much for choosing Neighborhood Tire Pros & Auto Service in Suwanee! Our team strives to provide exceptional customer service and high-quality auto services to all our clients. We truly appreciate your support and we look forward to serving you again in the future! Thank you for taking the time to leave us a positive review, it means a lot to us. Have a great day!

- Suwanee
5
Suwanee

These folks continue to provide excellent service.

5
Suwanee

Customer service as always was excellent.

5
Suwanee

Had a great experience! All the guys are super friendly and the work was done in no time for a good price!

Thank you so much for your excellent review, Robin! We are thrilled to hear that you had a great experience with us at Neighborhood Tire Pros & Auto Service in Suwanee. Our team takes pride in providing friendly and efficient service at a fair price. We look forward to serving you again in the future!

- Suwanee
1
Suwanee

My SUV was leaking oil. I took it to this shop for them to diagnose and fix the issue for me. I sent my SUV to this shop 4 times for the same issue. The first time, I was invoiced $300~ and was told the has been resolved. But, it was not. The Red Check Oil light came on and the check engine light was back again on my dashboard. I took the SUV back all to be told that it will be $625 to fix the 4 Computer errors the engine is reading. The kept the SUV for 4 days and called me that it is done. I drove the SUV for 4 days and the lights were back again. I took it for the third time all to be told that it will cost about $2500 to fix the whole issue. My SUV has 294K on it and I was not willing to spend $2500 on my SUV. So I took the SUV home and then put Oil Sealer from a CarPart shop and all the lights were gone. I called the shop and told them about what I did and requested for some of the $625 to be refunded to me. But they declined my request. I took my SUV to the FireStone on Lawrenceville in Lilburn for tires. They mechanic figured out the problem of my oil leak. It was because Neighborhood Tires Mechanic put the wrong oil filter the first time I took it there for oil change. That is why the oil was leaking. FireStone replaced the filter with the Honda Approved Filter and my can is working as new. I gave this shop over 2 months to refund some of my money for an issue they created and they didn't. Please be careful when taking your vehicle to this shop.

We sincerely apologize for your negative experience at our shop. Please give us a call at 404-809-3975 so we can help rectify this situation. Thank you.

- Suwanee
1
Suwanee

I really advise going to this place. Some technicians ended up screwing up one of my homies car, completely misdiagnosing it, replacing a part with a cheap one, and skipping procedures ultimately causing his car to overheat. Its tragic, but I guess they make anybody a mechanic these days.

Kevin, we are sorry to hear your friend had a bad experience at our shop. Unfortunately, we are unable to recall this situation to contact your friend directly. Please call us at 404-809-3975. Thank you.

- Suwanee