Suwanee
The frustration I have with the costumer service at this place coupled with the lack of education on the employees part is indescribable. Yesterday I went here to get am emissions test for my second car which hasn't been driven in a while(about 4 months) and had some work done to it. When I showed up and checked in to have my car tested I was a little annoyed. Seeing 3 employees hanging out in their computer room, chatting away (which is completely visible from the waiting area) as I wait 30 min for an emissions test. Now clearly this isn't my first rodeo, I've never waited 30min for an emissions test! Especially while 3 capable employees laugh away as if no work is needing to be done. Anywho, the test came back and I failed. I was shocked to say the least but my dad explained it was the lack of the car being driven after the battery was disconnected. The employees agreed. This is when the emissions tech tells us if we drive the car 50-100miles then it should pass. Since I have a busy schedule and 4 other things to do, having no other choice but to cancel plans and drive my car to put miles on it I decide to go on a 100 mile drive since this had to be done today. Before leaving the shop as I pay I ask Kyle, the store manager, if I need anything else when I come back later. He tells me abruptly and rude he can't help me I need to go to my tag office and deal with them. I wasn't even asking him to do anything for me, yet he was combative and quick to offer his advice (over and over I might add) that only my tag office could help me. Help me figure out if I need anything else when I come back..hmmmm, I thought. As I was leaving Kyle informed me and my family all retests are free within 30 days. So I left and I drove. I drove 50 miles one way and 50 miles back. Went right back to the shop and had my car retested. Kyle greeted us as we walked back in, acting like he's never seen us before (not 3 hours earlier) and when handing him the old paperwork reminded him that the retest was free. His response was " always within 30 days. We're here to serve you". Making me think my first impression was wrong of him. When they came back and told me it failed again I posed the question why. I had driven it just as was directed to us from their employee infront of their faces. When I asked why the employee helping us said I needed to drove the car 200 miles! I asked why it was told to us earlier that it was only 50-100. The employee seemed shocked as if he wasnt there when we were misinformed earlier. He was right there!feelings robbed of my day, all of my plans and my patience when he apologized I said it was fine just be sure his staff is all on the same page for the future. He walked away AS I WAS TALKING TO HIM! Before leaving to ensure the next test was free as it had been told to us from the manager Kyle, we were informed that only the first retest was free. When I told the employee that someone else had given us yet again misinformation he disregarded who told me because "it couldn't possibly be kyle". It was!! I walked out. My mom stayed and delt with them. They offered to give one more free retest, but I won't be taking it. It's not about the measly 14$ it's about how we were treated. I'll gladly pay 30$ for an emissions at the place in downtown Lawrenceville like I did last year instead of going back to them. Kyle is a lier, their staff uneducated, there is no costumer service and their employees accuse you of lieing. There were 4 of us who heard Kyle say the same thing! I'll be calling corperate. DO NOT GO HERE!!