Downtown Decatur
I was told about this place from my dad and other neighbors. When I walked in to make the appointment I was impressed by the front desk ladies. They were professional, nice and efficient. Then when I came in a week later to drop my car off they were just as nice. I loved that they text a link of breakdown of what needs to be repaired, etc while they still had the car. They then emailed a quote. So all that was great. The only failure was that I specified when I dropped off the car that I wanted t2 of the 5 tires being replaced on my car repaired and patched for me to keep and that I marked them with spray paint. When I picked up my car, that had not been done. 2 different tires were with my car that had nails in them. They were different tires b/c the large silver spray paint marks were not there. I picked up my car after hours so I couldn't address it then. BUT when I called the next day, they said to bring the tires back and they'd take care of it. I will do that soon and have every confidence they will make it right. I will recommend this place because I was happy with every other aspect of the service I received.
Thank you for the review and feedback on our service, staff, and customer service, Suzanne! We hope that you will continue to choose Neighborhood Tire Pros & Auto Service for all of your vehicle's tire, repair, and maintenance needs.
- Downtown Decatur