Suwanee, Decatur & Marietta Auto Repair

Not good, once again. I was misquoted on the tire replacement. They said $25, but it turned out to be $40. The woman was very defensive when I asked about this discrepancy. She said they always charge these fees (tire disposal, GA whatever) every time they change a tire. Not relevant. If you tell me it's going to cost me $25, then you're not being transparent up front and essentially misleading me by providing inaccurate information. She said that she was not the one who provided me the estimate and got very upset that I had confused her with the woman who had. The operations manager called me after my last review and was very receptive to my feedback. He promised to call me later that day to confirm they'd be able to replace my tire the next day, but he never did. So, again, a very mixed bag here. They need to work on their communications.

Great service

I came in 30 minutes before closing time with a flat tire. It turned out to be nail that could not be repaired. They sold me 2 new tires at a very reasonable price and I was driving out 40 minutes later a very satisfied customer! I will definitely be back next time I need to purchase tires!! Thank you so much!!

You all have been very thoughtful and caring in taking caring of my van. Thank you!

Wonderful experience! Kind and knowledgeable staff who are honest about timelines and costs. Will definitely return if I have any other issues with my car

It's really a mixed bag here. The biggest issue is their inability to clearly explain their scheduling. I have been told numerous times on the phone that they don't take appointments. Then, when I arrive, they say they do, but they're booked solid for the next week and a half. So, the only option is to leave your car there first thing in the morning (at 7:30 AM or as close as possible); only under those conditions can they pretty much guarantee they'll get to your car and complete it by 5 PM. But, given that they are booked solid, they can't seem to explain how they magically get your car work done if they are booked solid for the next week and a half. And the promise must fall flat if 25 people show up at 7:30 to leave their car for the day. The woman at the front desk is totally incapable of communicating/explaining how this works. I assume there is some cutoff, e.g., if you are the tenths such person to arrive, too bad, you're out of luck. But she doesn't even tell you this, so you could conceivably be tricked into thinking your car will be fixed only to find out too many other people got there before you. If you're OK with this unsolved mystery and its inherent risk, then it's a good place close to home! I can walk to my office a few blocks away and spend the day there as my car is serviced. Another issue recently happened when they replaced my front brake pads and left some type of heat shied in place which led my to car making a strange noise as soon as I drove off the lot. Should never have happened. You DO get free air in your tires (not sure if they really know whether you've purchased their tires or not), but sometimes it takes 15 minutes for them to open the door after you've called them from your car. I split my work between 3 different places based on the prices I'm quoted. I absolutely despise Curry Honda, but they had a special on brake pads recently, so I had my back ones done there. Never again! And they don't seem to understand why I show up there only once every 2-3 years (it takes that long to recover from the bad experiences I have with them).

Outstanding Customer Service