Suwanee, Decatur & Marietta Auto Repair

7014 reviews
5
Downtown Decatur

I posted yesterday and wanted to update my review. I just got off the phone with Elvis. What a great experience! He explained the miscommunication that happened yesterday. He told me to come in anytime to have my light reset. I am super impressed that he/the company reached out to me based on my initial review. It is how business should be done! I tried to update my original post but not clever enough to figure it out. Will keep working on it.

Thank you for letting us improve your experience, Pamela! We are so glad we could correct the issue for you and even happier to know we've renewed your trust in us and we're looking forward to seeing you when you have a chance to stop by for that light reset. If there's anything else we can do for you, don't hesitate to give us a call!

- Downtown Decatur
5
Downtown Decatur

Hi, Melissa! Thank you so much for the five star rating!

- Downtown Decatur
1
Downtown Decatur

I’m being charged a diagnostic fee even though I told the man at desk I wanted new spark plugs. He said bc I gave him symptoms I have to get a diagnostic or they wouldn’t work on my car. I likely won’t be back even though I’ve been comfortable here for at least 4 years. I’ve gotten new tires here, catalytic converter, oil changes, loyal customer. But I’m not going to be cheated out of my money a second time. Even if it isn’t the spark plugs it’s what I want and I told him I would take the risk. Up until now it’s been a 5-star experience

Hi Dino. We're sorry you are frustrated with the results of your recent visit to the shop. We'd be happy to discuss your experience further, and explain exactly why it is we were unable to replace your spark plugs without the diagnostic service. Your satisfaction is important to us, which is why we'd like to make the situation right for you. When you have time, please call the shop and ask for Elvis. We look forward to hearing from you!

- Downtown Decatur
5
Downtown Decatur

Super friendly, super fast and reasonably priced. Thanks for taking care of my tire

You're welcome, Sita! Thank you for choosing Neighborhood Tire Pros & Auto Service for your tire service. We hope you'll come back to see us again sometime.

- Downtown Decatur
4
Downtown Decatur

Came for a 8:30 appointment got their at 8:10, Didn’t get taken in care of till I 9::10. Quick oil change no issues with service.

We're glad to hear you were satisfied with the service, Charlie! Thank you for providing us with your feedback. We will work to improve our efficiency for your next visit.

- Downtown Decatur
4
Downtown Decatur

Quick and friendly service. The tire repair fee was higher than I expected.

Hi Catherine! Thank you for the positive rating. We're glad to know you had a good experience here at Neighborhood Tire Pros & Auto Service. However, we would like to apologize for the fact that the tire repair fee was unexpectedly high. We will work to provide more accurate quotes in the future. If there's anything else we can do to make your next visit more enjoyable, please let us know. Thanks!

- Downtown Decatur
4
Downtown Decatur

Thanks for the positive rating, Soldier! If there's anything we can do to make your next visit a five-star experience, please let us know.

- Downtown Decatur
4
Downtown Decatur

Tire Pros replace all my tires and provided awesome customer service, their technicians are very informative and lobby area is very clean w/WiFi. Prices are reasonable for the good quality of work performed.

Thanks for providing us with your feedback, Lance! We're glad to know that your new tire installation was an enjoyable experience. We appreciate your kind words and look forward to working with you again.

- Downtown Decatur
5
Downtown Decatur

I really appreciate the quality of service we receive and the quality of the people who work here.

We appreciate your support, Kelly! Thank you for trusting our team to care for your vehicle's repair and maintenance services. Your feedback means a lot to us and we look forward to working with you again soon.

- Downtown Decatur
5
Downtown Decatur

Hi, Tille! Thanks for awarding us five-stars. We appreciate your feedback.

- Downtown Decatur
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