Memorial Drive
I am very disappointed in the service and the handling of addressing a repair that was needed for our vehicle. The car arrived on Friday, Feb. 25th and sat until Thurs., Mar.1st before a diagnostic was completed on the vehicle. During this time several calls were made to the shop to request for them to contact the warranty company to start a claim in which it did not take place until Fri., March 5th AFTER making a personal appearance. We were informed the diagnostic results determined it was a transmission issue which was incorrect. We were able to also find out that Quest Towing decided to drop this vehicle off at this location instead of the requested location on Clairmont Avenue because "tow companies drop off vehicles where it is convenient" although the requested location was only 9mi away. We decided to get a second opinion from the original shop we requested for the car to be towed to. Before the car was towed I paid $147.15 for a diagnostic that Failed to detect a broken CV Axle. The axle was broken and damaged. The invoice and estimate provided by this shop showed no indication of this key repair to the CV Axle that was needed.
Thank you for taking the time to provide us with your honest feedback, S. We've attempted to contact you and left a message. It is our hope you'll return our call so we can work to find a positive resolution and turn a negative situation into a positive one. Thanks again for bringing this to our attention so we can work to improve our services. We look forward to hearing from you.
- Memorial Drive