5
Memorial Drive

Great shop. They do awesome work and the employees are helpful and very knowledgeable.

We're so glad to know your recent visit was a five-star experience, Tommy! Thank you for taking the time to share your feedback and share these kind words. We'll see you next time!

- Memorial Drive
1
Suwanee

Called and made an appointment, spoke with Danny who was very helpful and explained everything that would be done, so far I'm happy with the work that was done , I will use this shop again, this was from my 1st visit this time on my second visit was a unbelievable experience!!! I was lost for words, 1st my car wasn't fixed like they said it was, I had to take it back to them six different times to get it fixed right, what they said it was it wasn't, I was having the same problem with my car when I picked it up as I did when I dropped it off, the mechanic damaged my car twice out of two of the six visits, He didn't tell me or management about the damage so they say, and I just happened to be checking my car out and discovered it myself!! Why would they mechanic do that and what does that say for the shop as a place of business, final got all of my problems worked out, So thumbs down to the mechanic who worked on my car!!!

We appreciate you connecting with our Operations Manager, Elvis, about your experience. This has given us the opportunity to make things right for you and we hope we've successfully turned a negative situation into a positive one. Of course, if you'd like to discuss your experience further, please don't hesitate to reach out by calling 404-809-3975.

- Suwanee
1
Downtown Decatur

I made an appointment to have a simple alignment and requested that the technician only adjust two adjustment points that are standard factory components. They called me after I had dropped of my car and said that the alignment would cost almost twice as much because there were aftermarket components on the car, even though these parts would not need to be touched and did not affect their job. This was fine though and I asked for them to just run an alignment check since the car was already on the rack. The results that I got suggest that the technician was either incompetent or purposefully gave me incorrect alignment measurements. I got an alignment at a local dealership 3 days later and not one of the dealership's "before" measurements were even remotely close to being correct. Either way this was extremely unprofessional.

Hi, Zach. We're sorry to hear you were dissatisfied with the service we provided you. However, we can assure all of our team members are entirely competent and qualified to provide alignment services. We understand your frustration having received different results from two different locations, but the fact is a lot can change within a 3-day time period that could cause varied measurements. If you'd like to discuss your experience further, we'd be happy to chat. Please contact Elvis at 404-809-3975. Thank you.

- Downtown Decatur
5
Downtown Decatur

Great service, we always bring our cars here for work/tuneups

We're so grateful for your continued support! Thanks, Megan! We'll see you next time.

- Downtown Decatur
5
Memorial Drive

Mike and David are awesome. They take care of three generations in my family and I feel confidant when I get information from them its right. They usually get us in same day and work very hard to make sure we have our vehicles as quickly as possible. They back their work and if there's ever a problem they fix it quickly

Thank you for the kind words, Valerie! We're honored to have earned your trust and confidence, and are very grateful for the opportunity to care for the vehicles within your family. We're looking forward to your next visit already!

- Memorial Drive
5
Downtown Decatur

Hi, Gail! Thanks for choosing Neighborhood Tire Pros & Auto Service and taking the time to award us a positive rating.

- Downtown Decatur
5
Downtown Decatur

The staff was courteous and helpful as soon as I entered the establishment. I received an estimated time and cost for my repair and a call when my vehicle was ready for pickup. The building was clean and inviting.

Thank you for reviewing us, Mrs Jeff! We're happy to hear you enjoyed your visit and appreciate the kind words you've shared. Take care!

- Downtown Decatur
5
Memorial Drive

Thank you for choosing Neighborhood Tire Pros & Auto Service, Lenore! We appreciate your feedback and look forward to seeing you again.

- Memorial Drive
5
Suwanee

Justin was extremely helpful! Car was taken care of within the estimated time & very reasonable rates !

We're happy to hear Justin was able to provide you with five-star service, Ericka! Thanks for allowing the Neighborhood Tire Pros & Auto Service team to care for your vehicle.

- Suwanee
5
Downtown Decatur

Thanks for the positive feedback, Tim!

- Downtown Decatur