Suwanee, Decatur & Marietta Auto Repair

Calling them is difficult as the person who knows about your car is seemingly never available. They charged twice for labor when they said clearly they wouldn’t add labor a second time over the phone. When I called to discuss this (because my tech was conveniently not there when I picked my car up) I could overhear her in the background saying I don’t want to talk to him so the lady then said she wasn’t available. A few days later and still no call back. Avoid at all costs! Overcharge and non-responsive.

The service was friendly and informative. Clarissa got the flat from my trunk, found new tire in system and had it sent to this location. When the tire arrived later that day it took about 10 minutes for whole for Tech to put tire on car and I paid and left. I highly recommend.

I would to say at first I was not impressed because the first time my truck was taken there they said it was nothing wrong then about 2 months later the same issue happened so I was definitely upset. I can say though Trina who works there definitely eased my concern her customer service was definitely deserves a raise because she was truly amazing. She made me feel like everything was going to be ok even though I panicked. All and all my truck was fixed and definitely rides good so I definitely recommend this location. Even though the first time they didn’t find the issue this time Trina made sure it was taken care of.

Excellent service, friendly and knowledgeable staff…

Cat broke down, got a jump to get to Neighborhood Tire. Although very busy they installed a new battery the next day by 12:00. There was little disruption to my dayo

Always polite and effecient, they don't upsell what you don't need. Location is convenient to Marta as well. I use them for most of my car needs. I like that you can make an appointment and it's honored.

Not good, once again. I was misquoted on the tire replacement. They said $25, but it turned out to be $40. The woman was very defensive when I asked about this discrepancy. She said they always charge these fees (tire disposal, GA whatever) every time they change a tire. Not relevant. If you tell me it's going to cost me $25, then you're not being transparent up front and essentially misleading me by providing inaccurate information. She said that she was not the one who provided me the estimate and got very upset that I had confused her with the woman who had. The operations manager called me after my last review and was very receptive to my feedback. He promised to call me later that day to confirm they'd be able to replace my tire the next day, but he never did. So, again, a very mixed bag here. They need to work on their communications.