5
Downtown Decatur

Great service

5
Downtown Decatur

Staff here has always been accomodating and pleasant. I have had no problems with the maintenance of my vehicle handled by this shop.

5
Downtown Decatur

Frank, we do our best to make sure each customer receives quality service. Thank you for the 5-star review!

- Downtown Decatur
5
Downtown Decatur

Could not be happier. Amazing service, excellent communication; good advice. Highly recommend.

Sarah, thank you for the great review and recommendations! We appreciate you, your business, and your positive feedback! See you next time!

- Downtown Decatur
5
Downtown Decatur

We appreciate your feedback, Melissa! We are happy we could provide you with a 5-star experience, we always want to be the best we can be for our customers. Thanks again!

- Downtown Decatur
5
Downtown Decatur

We appreciate your business and trust, Renee! Thank you for the 5-star review and your feedback!

- Downtown Decatur
2
Downtown Decatur

Service is very slow here. The lady who answers the phone is also rude

We’d like a chance to speak with you about your visit, but without a name or more information on your vehicle, we cannot comment on your situation specifically. Please give us a call so we may work to find a positive resolution at (404) 809-3975. Thank you.

- Downtown Decatur
4
Downtown Decatur

I was told about this place from my dad and other neighbors. When I walked in to make the appointment I was impressed by the front desk ladies. They were professional, nice and efficient. Then when I came in a week later to drop my car off they were just as nice. I loved that they text a link of breakdown of what needs to be repaired, etc while they still had the car. They then emailed a quote. So all that was great. The only failure was that I specified when I dropped off the car that I wanted t2 of the 5 tires being replaced on my car repaired and patched for me to keep and that I marked them with spray paint. When I picked up my car, that had not been done. 2 different tires were with my car that had nails in them. They were different tires b/c the large silver spray paint marks were not there. I picked up my car after hours so I couldn't address it then. BUT when I called the next day, they said to bring the tires back and they'd take care of it. I will do that soon and have every confidence they will make it right. I will recommend this place because I was happy with every other aspect of the service I received.

Thank you for the review and feedback on our service, staff, and customer service, Suzanne! We hope that you will continue to choose Neighborhood Tire Pros & Auto Service for all of your vehicle's tire, repair, and maintenance needs.

- Downtown Decatur
5
Downtown Decatur

Attentive and helpful in the process of getting tires replaced. Professional and open in explanation of what needed to be fixed.

5
Downtown Decatur

Patricia, thank you for the review. We appreciate your positive feedback!

- Downtown Decatur