5
Downtown Decatur

Nice staff; Made it easy to drop my car off for a couple hrs while they changed my oil, rotated my tires, and did an emissions test. You can also chill there if you want... they have chairs, tv, and places to plug in your computer. Lots of places in downtown Decatur to walk to while you wait as well. The report on the condition of your car they send you (via text) at the end of service is very thorough and informative and will help keep me up to date on other services I’ll need to plan for in the future.

Thank you for the feedback, Laura! We're happy to hear that you enjoyed our comfy customer lounge, close proximity to shops and restaurants, and detailed report. We hope that you will consider choosing Neighborhood Tire Pros & Auto Service for all of your vehicle's future repair, maintenance, and tire needs!

- Downtown Decatur
5
Downtown Decatur

This shop is clean, organized, and they pay attention to detail. Thanks for the great work! I’ll be back the next time my vehicle needs to get serviced.

We look forward to assisting you next time, Andrienne! Thank you for taking the time to share your feedback and tell us what you like most about our services.

- Downtown Decatur
5
Downtown Decatur

Ashleigh, thank you for visiting Neighborhood Tire Pros & Auto Service on Clairemont for your recent automotive repair services. Our team was happy to care for your vehicle. Please visit us again for additional 5-star automotive experiences!

- Downtown Decatur
1
Downtown Decatur

Horrible customer service! After sitting in the lobby for 2 hours and noticing they still had not picked up my vehicle I asked them a time frame in which they responded that they assumed I was dropping it off, although they saw me sitting there in the lobby for hours... an hour and a half later after that they told me that my wheel stud was stripped and they wanted to charge me $200 to fix what I believe they broke. Then sent me on my way and essentially wasted 3 and half hours of my time today and did nothing. The front desk attendant Brian (I believe) was lacking basic communication skills and customer service and said nothing to me other than handing me the papers after I expressed my frustration. I WILL NEVER RETURN... They have no consideration for your time, patience or vehicle.

Mariah, we apologize again for your experience. Due to how busy we were yesterday, when you returned and sat down in our waiting area, we did not see you. This was an oversight on our part. As soon as you asked about the status of your vehicle, we began working on it. Upon pulling your vehicle into the bay and examining your spare tire, we noticed that your lug-nut had already been stripped. When we noticed this, we stopped working on your vehicle and brought it to your attention. We requested that you bring it back to the shop that installed it, or, told you we could replace your lug-nut. While we understand the frustration behind all of this, we hope this offers a bit more explanation. Please do not hesitate to give us a call at (404) 809-3975 with any additional feedback.

- Downtown Decatur
5
Downtown Decatur

Got the job done. Quality tires and quality work!

Thank you, Angela! We appreciate you choosing Neighborhood Tire Pros & Auto Service and taking the time to share your feedback with us. Your support means a lot to our team.

- Downtown Decatur
5
Downtown Decatur

I stopped by to get my car’s emissions checked. The staff was very friendly and the process took almost no time.

We appreciate you coming to see us again, Grace! It was a pleasure working with you and we're glad we could provide you with efficient service for your emissions check.

- Downtown Decatur
5
Downtown Decatur

Great service

We appreciate your positive feedback, Cedric! Thank you for taking the time to review us.

- Downtown Decatur
4
Downtown Decatur

Went in for my emissions, it was easy and convenient. The staff was very courteous and nice, in and out in an hour.

We're so glad we could provide you with efficient service for your emissions, Layfayette! Thank you for choosing Neighborhood Tire Pros & Auto Service on Clairemont Ave!

- Downtown Decatur
5
Downtown Decatur

Hi, Caroline! Thank you for choosing Neighborhood Tire Pros & Auto Service on Clairemont Ave. We appreciate you giving us the opportunity to care for your vehicle and look forward to seeing you again soon!

- Downtown Decatur
5
Downtown Decatur

Friendly and efficient for emission inspection! :-)

Glad we could provide you with a quick and convenient inspection, Carl! Thank you for choosing Neighborhood Tire Pros & Auto Service on Clairemont Ave, and for taking the time to review us. Your five-star rating means a lot to us.

- Downtown Decatur