Suwanee, Decatur & Marietta Auto Repair

7765 reviews
1
Downtown Decatur

Terrible,,, slow and rude... I hate everything about this place!!

E Stovall, your feedback is important to us and we'd like to speak with you further about your experience. If you're willing to share more details with us, please contact our Operations Manager, Elvis, by calling (404) 809-3975. We hope to hear from you soon.

- Downtown Decatur
3
Downtown Decatur

Hello, Karl. Thank you for sharing your honest feedback with us. Our goal is to give every customer a five-star experience here at Neighborhood Tire Pros and it appears we may not have hit our mark during your visit. If you're willing, please contact our Operations Manager, Elvis, by calling (404) 809-3975. He'd appreciate gathering more details about your visit so that we may work to improve. Thanks again! We hope to hear from you.

- Downtown Decatur
5
Downtown Decatur

Very professional service. You can tell that the business is well managed. Update: after I got home and tried to remove my wheel I found out the technician had used an impact wrench to tighten the lug nuts. I broke a breaker bar trying to loosen the lug nuts and had to return to have them torqued correctly. I would never have been able to change a tire on the road. An impact wrench should never be used to tighten wheels. Apparently their computer is incorrect as to the torque. It showed 120 lb/ft when it is actually 120 nm. This correlates to 89 lb/ft. Update: I returned for a tire replacement through Tire Rack. They have corrected the torque setting in their database. The tire was mounted and balanced in a timely manner. Thanks!

Jay, thank you for sharing your honest feedback with us. Our Operations Manager, Elvis, is investigating your experience and will be reaching out to contact you soon. If you wish to reach out to him first, you're more than welcome to do so! Feel free to call him at (404) 809-3975.

- Downtown Decatur
5
Downtown Decatur

Hi, E L E! It was wonderful working with you and we're happy to know your visit was an enjoyable experience. Thank you for choosing Neighborhood Tire Pros & Auto Service! Please come again.

- Downtown Decatur
5
Downtown Decatur

Thank you for the five-star rating, Kimbi! We really appreciate your kindness and support.

- Downtown Decatur
5
Downtown Decatur

Excellent service and great work!

Thank you, Joseph! We're glad to know you were satisfied with your visit here at Neighborhood Tire Pros & Auto Service. Please come again the next time you need auto care!

- Downtown Decatur
5
Downtown Decatur

They were timely this visit- only took a little over an hour for oil change, tire rotation, and alignment. The waiting area is comfortable and they offer free water and coffee.

Krista, we apologize for the longer than typical wait time you experienced. If you'd like to discuss your experience further, we invite you to reach out to our Operations Manager, Elvis, by calling (404) 809-3975. Thank you for sharing your honest feedback with us so we can continue to improve!

- Downtown Decatur
5
Downtown Decatur

Always courteous and efficient.

5
Downtown Decatur

Fast service and good communication.

5
Downtown Decatur

Please give this shop a chance, really reasonable prices, if your going to this shop, please drop your vehicle off and come back to get it when it’s done. They have some serious great mechanics who takes there time making sure your vehicle is A1 nothing is rushed. Love it here

We're so happy to hear you enjoy working with us, Arii! Thank you for sharing your feedback with us. Your recommendation for vehicle drop off is a great one, and we're glad you mentioned it in your review. Thanks for supporting the team here at Neighborhood Tire Pros & Auto Service. We'll see you next time!

- Downtown Decatur
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