5
Downtown Decatur

We appreciate you as a customer and look forward to having you back in the future.

- Downtown Decatur
5
Downtown Decatur

We have been customers for several years-- oil changes, brake work, tires and more. Their prices have been reasonable and no pressure to upsell us on additional work we didn't need at the time. We have found the staff to be professional and courteous, particularly the manager, Cindy. And the few times there were any issues later, they were reasonable in resolving them.

Thank you for the kind words, Robin! We appreciate you and your business. Please let us know if there is anything else we can do for you!

- Downtown Decatur
5
Downtown Decatur

Excellent Service! I had a tire repaired and Rome provided great service. I was back on the road faster than expected. Thanks, Rome!!

Thank you for your feedback! Our main concern has always been the safety and satisfaction of our customers. We’re glad to hear we have delivered that. Thanks again!

- Downtown Decatur
5
Downtown Decatur

Great personnel, service, and quality work! Thanks Cindy and entire staff!

We are grateful for your support! Thanks, Randall!

- Downtown Decatur
1
Downtown Decatur

We were regular customers for a long time until a new employee handling my car told me that all kinds of things were wrong with it that were not true, and charged me handsomely for "repairs." I had another mechanic inspect the car and he told me the things this store told me about the car could not be correct. Have never been back since.

Kel, we would like to learn more about your recent visit. Please give us a call so we can address your concerns. Thank you!

- Downtown Decatur
5
Downtown Decatur

Great service at this shop....they are very open about what they find, and make appropriate recommendations without being pushy. Awesome oil change service.

We appreciate you as a customer and look forward to having you back in the future.

- Downtown Decatur
5
Downtown Decatur

A very scary situation but the customer service and overall service was superb. Thanks for the speedy assistance and help provided. (Tyrone was the best) and the two young ladies working between 2:30-5

Thanks for taking the time to share your feedback with us, LaTisha! We thrive on customer reviews! See you next time.

- Downtown Decatur
1
Downtown Decatur

Initial visit was great. Purchased two tires and customer service is ok. I purchased the warranty. I got a nail in one of the tires bought it back they fixed it the next day the tire went flat. It will s no sense of urgency to make it right. Granted they are busy. Sitting here listening to the female employee making comments about the customers and correcting other employees is very unprofessional. She seems to have a strong personality but certain things should be done behind closed doors. I got here at 7:30 leaving at 10:11. No thank you for your patience, sorry for your wait, or anything. Not satisfied with their service and will not be returning.

Cynthia, we would like to learn more about your recent visit. Please give us a call so we can discuss this with you further. Thank you!

- Downtown Decatur
5
Downtown Decatur

We appreciate the 5-star rating, James. Thank you!

- Downtown Decatur
5
Downtown Decatur

The crew at NTP Decatur are always on top of their business, from the guys in the bays to the front office, they keep us running tickety-boo

Thank you for the kind words, Douglas! We really appreciate your continued loyalty and we look forward to seeing you again.

- Downtown Decatur