5
Downtown Decatur

Thank you for the positive rating, Elana!

- Downtown Decatur
3
Downtown Decatur

Not bad. Very long wait though

Hi, Ashley! We are sorry your experience resulted in a long wait time. We work hard to be as efficient as possible and are disappointed we could not work within the time you needed us to. Despite that, we are happy to hear you were satisfied with the quality of work we provided. If there is anything else we can do to improve, please let us know! We always look forward to honest feedback that allows us to grow.

- Downtown Decatur
5
Downtown Decatur

Thank you, Christian! Your 5-star rating means a lot to us!

- Downtown Decatur
5
Downtown Decatur

Service here is excellent!!

Thank you so much, Layton! We are so glad you think so! Thank you for choosing Neighborhood Tire Pros and trusting us with your vehicle. We really appreciate it and look forward to working with you again!

- Downtown Decatur
5
Downtown Decatur

Thank you for the 5-star review, Lisa!

- Downtown Decatur
5
Downtown Decatur

Quick service and great people!

Thank you so much, Susan! We're always happy to hear when our customers enjoy our automotive service and our amazing team members!

- Downtown Decatur
5
Downtown Decatur

Excellent service. Always friendly, knowledgeable and helpful.

Thank you so much, Ermon! Your kind words mean a lot to us and we're so glad you enjoy your visits with us. We enjoy working with you and hope to continue doing so. Thanks for taking the time to review us!

- Downtown Decatur
5
Downtown Decatur

Thank you, Mendal! We're glad you enjoyed your recent visit!

- Downtown Decatur
5
Downtown Decatur

Thank you for the positive rating, Tim!

- Downtown Decatur
2
Downtown Decatur

The night before Christmas Eve I got a nail in my tire. The morning of Christmas Eve I took my car in to have the tire repaired. I explained the problem. I also confirmed they were familiar with Tesla’s since they require a special lift and the tires have acoustic foam in them. They said they were familiar. Christmas saved! Several hours later I went to pick up the car. I was then told that they could not repair the tire because of the foam! Now I had no time to take it elsewhere! Christmas fail! Bah Humbug! The service people were polite but it would have been much better if they informed me up front that they cannot repair this type of tire, especially since I confirmed they could.

Thank you so much for sharing your experience and feedback, Dan and Cindy! We apologize for the misunderstanding in regards to your Tesla's tire repair and are disappointed that we were not able to take care of it, on a holiday no less. We do appreciate your choosing us for the repair, and we hope we are able to provide better service for you in the future. We hope you had a good holiday despite this unfortunate situation and thank you again for your feedback!

- Downtown Decatur