Downtown Decatur
No ability to customer care management. I paid for the service not a beggar. You better be a beggar to have better service in the shop. UTTERLY DISAPPOINTED + more over. I have installed tires at this shop. I felt something is wrong on my car right after the installment. What I found out was right front tire air pressure was too high. It was over 50 psi. Recommended tire pressure was 37psi and left front tire pressure was over 43 psi. I drive my car on highway mostly to commute and sometimes I do long distance drive. I do not think this shop cannot gurantee minimum safety for customer. I wonder how this shop accquired 4 star google review. For sure this shop provide cheaper price tag than other shop but I do not want to make my life and safety that cheap. *Update I saw you replied in the morning(6/8)and you look concerned but I did not get any phone call from your shop. I would not talk anything on the phone but you can use email instead. Thanks for your concern.
Hi, J.D. We've been able to find your service history and made an attempt to reach you on the phone this morning. We're hoping to speak with you about your experience so we can make the situation right for you. When you're available, please give us a call back at 404-991-3242 and ask for Cindy. Thank you!
- Downtown Decatur