Suwanee, Decatur & Marietta Auto Repair

bycgYRmDJ

Justin and team have been our go to for years but they solidified that with their actions this past week. Our 18yr old daughter took her car to another shop in Roswell that claims to be "female friendly" for a thermostat replacement. 6 hours later she still had no car, she was given a quote for over $800 and was told it MIGHT be ready 3 days later. After some direct conversation with a parent they suddenly we able to have car ready the next morning and the quote dropped to $550... still not good but a life lesson to her to use a shop you trust. The next morning she picked up her car to only have it fully steaming under the hood pulling in to the driveway because the other shop NEVER put the radiator cap back on! CALL JUSTIN NOW were the only words my husband had to say. Justin calmly walked us through how to get the car in a safe condition to get it to them. This was now July 3rd at 1pm. They got her car, flushed the system to get rid of the multiple air bubbles that had formed, ran the car in the heat to make sure there were no issues and degreased her engine that was covered in coolant! At 4pm we had the car back, we had a very grateful teen that was embarrassed but had learned a valuable lesson at a cost that was 1/10th of the other place. Justin and team took what could have been a disaster and focused on customer service, didn't take advantage of a teen like the other location did and solidified our business. Thank you all for being examples of respect, experts in your field and all around great guys. Thank you.

Always great friendly care. In and out in no time. Even with 13 quarts of oil.

AuRIlmzFiPZMC

We have been long time customers at the East Cobb location of BP. Family run business, great staff, friendly and efficient customer service and very capable care of our automobiles. Highly recommend this car care service outlet! Five stars plus!!!

Such helpful and wonderful people! Made my week so much easier! Justin and Roy are great! Definitely start going there again because of them

HvmTdkFzgUCbVYuM