Memorial Drive
I went in for a simple new set of tires with a quote of ~$500. Once I was there, I was presented with a list of additional services suggested. I saw a total price listed on the bottom of this page, which was about $135 more than the original quote, so I thought, why not. Come to find out, the total on the bottom of this page was in ADDITION TO the original quote. To my surprise when I go to pay the bill, 4.5hrs later (btw there was no warning this would take 4.5hrs, and I had an appt) the total was magically over $1300. I was a female in there alone, for what it’s worth. I misunderstood the information sure, but never was I told, “btw this total is in addition to the cost of the tires”. I am giving 2 stars instead of 1 because they did offer me pizza, since I sat there for 4.5hrs and of course didn’t bring food because what mechanic takes 4.5hrs to change some tires after all (no one warned me the “additional services” would add hours worth of time). I would not recommend this place unless you read their paperwork VERY carefully and are well-versed in the mechanic world.
Chantelle, we are deeply sorry to hear you had anything less than a wonderful experience with us. The reason for the price was because of the additional costs added to the original when our staff spoke with you about the additional issues that should be taken care of. As for the time, we will work to be better about giving time frames more clearly in our communication, we deeply apologize for the mixup and the inconvenience. We have reached out in hopes of being able to talk with you and find a positive resolution, please give us a call back so we can discuss your experience further and help out. (404) 809-3975
- Memorial Drive