This has by far been the best automotive experience I have ever had since owning my Nissan Altima. Being a single woman and not having a male companion to ask for advice, or any help with car trouble, I have to rely on taking my car into a shop and praying for the best.On July 20th 2017 around 5:00 pm I was on my way to pick up my son from bandcamp. As I was leaving my driveway I heard a loud POP and then proceeded to hear a very loud scraping and scratching sound. Not knowing what had happened or how it happened, the only thing I knew to do was get to auto-body shop ASAP. This is when my experience began. Immediately as I walked into the neighborhood tire pro I was greeted by Kyle Tangle. After greeting me and asked me how he can help me, I frantically explain to him the experience, and the sounds I was hearing coming from my car. Not only did he display a level of concern and compassion for my situation he was very dedicated to finding the root cause of the problem. Once he did find the root cause of the sound he not only explain it to me, but walked me to my car and showed me what had happened. It was not coming from a brake pad or a rotor, however one of the BOLTS actually came out of the calibrator compressor (I May be saying that wrong,Lol) The main point of this story is not only was he very very precise about getting to the root of the problem, He was very professional and courteous and very considerate when it came to my inconvenience of not having a car for the evening and assured me that the car Would-be taken care of 1st thing in the morning and I would have it back by noon the next day. Not on only did Kyle go above and beyond the Call of Duty he took out time from his personal time , (off the clock) to go and get the specific bolt from Nissan that evening to have it in the shop 1st thing in the morning. This kind act displays a level of kindness, gentleness, and compassion that goes above, and beyond any customer-service that has been displayed to me in the past. I had My car back the next morning by 11:00 a.m. I WANNA SAY A BIG THANK YOU TO KYLE AND HIS STAFF FOR MAKING MY PANIC AND UPSET AT EASE.... I WILL MOST DEFINITELY BE BACK FOR ALL MY SERVICE. TWO THUMBS UP.... There are still good people in this world and Kyle is one if them.....
Nakeisha, thank you for taking the time to share your experience with us! We are so happy to hear that we could be of assistance to you while in a time of need! We appreciate you recognizing our staff and look forward to seeing you back in the shop at our location for any of your future tire or repair needs!