Downtown Decatur
The employee Mitch Mitchell fraudulently (if my legal knowledge is correct) charged me for a warranty. He quoted me a price to replace my tire, which showed only the tire and installation prices, but then snuck in a $9.99 warranty on the final invoice without my permission. He never even mentioned the warranty during the sales process, he just added it on. Once I saw the unauthorized charge, I told him to refund it immediately. I would not recommend this place as this possibly fraudulent practice is likely commonplace with how nonchalantly he did this.
Hello Devin, we apologize for the frustration we may have caused with your tire purchase and not clearly explaining each item on the invoice. We work hard to train our staff to clearly explain our services and warranties but obviously in this case we did not do this. The Road Hazard Tire Warranty is part of our tire installation package that was included in the original estimate you approved before the tire was installed. You then let us know that you did not want to purchase the road hazard warranty, so we issued a refund immediately. We did not charge you for something you did not receive, nor would we ever. We have reached out to you in regards to this situation and are still awaiting to hear back from you. We hope to hear from you soon!
- Downtown Decatur