Suwanee, Decatur & Marietta Auto Repair

Hi Olivia, we’re sorry to hear you left feeling this way. We do want to clarify that there’s a difference between pulling a diagnostic trouble code and actually diagnosing the issue. A code reader can tell you what system triggered the check engine light, but it doesn’t necessarily identify the root cause. Our diagnostic process goes further by testing and inspecting the vehicle to determine what is actually causing the issue, rather than replacing parts or making repairs based on a code alone. That level of diagnosis takes time and is what the diagnostic charge covers. We’re also disappointed to hear about your interaction when you dropped off your vehicle. That’s not the experience we want anyone to have, and we’ll be addressing it with our team. We appreciate you sharing your feedback.

Hi Mahbub, we understand why a $20 repair would seem preferable to replacing a $470 tire. However, a tire being technically repairable doesn’t always mean it’s safe to repair. The location and condition of the puncture are important factors. In particular, a puncture in the sidewall cannot be safely plugged because the constant flexing of the sidewall while driving can cause the repair to fail. Our recommendation is based on the tire’s condition and safety, not simply whether a plug can be installed. We’d rather recommend replacement when a tire is unsafe to repair than put a customer back on the road with a repair we can’t stand behind.

Thank you, Priscilla, for your fantastic review! We're thrilled to hear that your experience with us was speedy and that our team provided attentive and respectful service. We strive to make our customers' visits as efficient and pleasant as possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again at Neighborhood Tire Pros!

Dear Dujuan, we're truly sorry to hear about your experience. We want to make sure our customers leave satisfied, and it sounds like we missed the mark here. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

Thank you for the 5-star review, Teresa! We are thrilled to hear that you had a positive experience at Neighborhood Tire Pros. It's our top priority to provide quick, friendly, and professional service. We appreciate your business and look forward to serving you again in the future!

Thank you for the great review, T Antley! We are thrilled to hear that you had an awesome experience with us at Neighborhood Tire Pros. Our team takes pride in providing the best car care in Marietta. If there is anything else we can do for you, please let us know.

Thank you, Charles, for the awesome five-star rating! We're happy to know you had a great experience at Neighborhood Tire Pros! Visit us again soon!

Dear Susan, thank you for your five-star rating! We're thrilled to hear you had a positive experience with us at Neighborhood Tire Pros. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again in the future!

Steve, thank you for choosing Neighborhood Tire Pros! We're thrilled to hear that your experience with Cindy exceeded expectations. We look forward to providing you with more exceptional service, including our free tire rotations. See you again soon!

Thank you, Rhys, for the five-star rating! We're thrilled to see that you had a great experience with us at Neighborhood Tire Pros. If you have any questions or need anything in the future, don't hesitate to reach out. We're always here to help!