Memorial Drive
Not good, once again. I was misquoted on the tire replacement. They said $25, but it turned out to be $40. The woman was very defensive when I asked about this discrepancy. She said they always charge these fees (tire disposal, GA whatever) every time they change a tire. Not relevant. If you tell me it's going to cost me $25, then you're not being transparent up front and essentially misleading me by providing inaccurate information. She said that she was not the one who provided me the estimate and got very upset that I had confused her with the woman who had. The operations manager called me after my last review and was very receptive to my feedback. He promised to call me later that day to confirm they'd be able to replace my tire the next day, but he never did. So, again, a very mixed bag here. They need to work on their communications.