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1
Memorial Drive

We had a great experience with getting new tires here, so we chose to try it out for an oil change. Car leaked oil the night after the change, then it was smoking the next morning after driving it. Luckily, tow service was free to bring it back, but it was a 15 minute phone call and an hour wait with the car… I did get an apology during the initial phone call with Zach when I called about a tow. I called back and was asking some follow-up questions. Admittedly, I was a little curt with my responses because this was a huge inconvenience and entirely their fault. I was met with a patronizing tone and half-hearted “sorry this happened” from Zach. Once at the shop, had to wait almost 2 hours, and was told it was a “faulty oil filter.” No one apologized for wait time or said faulty oil filter instillation. When trying to ask if the car is safe to drive because we have a road trip tomorrow, the gentlemen answered “ya” while walking away. So not feeling super confident and now will have to take it some place else for a final check. Super disappointed because we had a stellar experience with new tires on our other car. Obviously, we won’t be returning. My husband lost his entire morning to this issue. It probably goes without saying, but we were offered no rebate or discount.

Hannah, we’re truly sorry for the inconvenience and frustration this caused, especially after the positive experience you had with us previously. We recognize that this fell short of the service you should expect from our team. While our team apologized for the issue and offered your next oil change at no charge, we're sorry that the sincerity of the apology was not felt. We appreciate you sharing your feedback, as we take these concerns seriously and will use them to improve moving forward.

- Memorial Drive
5
Downtown Decatur

This place is super convenient and well-run— and it’s a perfect location if you are in the city of Decatur area. They handle a pretty high volume of customers in a very organized way. I appreciate how communicative they are and the overall quality of service! If you need an emissions check, you can leave your car there and then walk over to the Square for a little while and rest assured that your car is in good hands. Highly recommend!

Thank you for the positive feedback, Samir! We're thrilled to hear that you had a great experience at Neighborhood Tire Pros. Our goal is to provide convenient and efficient service to all our customers, and we're glad to know that our location and organizational skills were a standout for you. We appreciate your recommendation and look forward to serving you again in the future!

- Downtown Decatur
5
Downtown Decatur

Thank you, Diane, for leaving us a five-star rating! We appreciate the support and are happy to hear that you had a positive experience. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

- Downtown Decatur
5
Memorial Drive

Quick efficient service, was here for emissions check, will be back. Thanks guys.

Thank you, Olga, for this glowing feedback! It's fantastic to hear that you had a quick and efficient visit for your emissions check here at Neighborhood Tire Pros. We pride ourselves on providing top-notch service to our valued customers. We can't wait to welcome you back for all your future automotive needs. Safe travels!

- Memorial Drive
4
Memorial Drive

My experience was fast and easy thanks to Zach he made sure everything went as planned thanks again homie

Thank you Tony for leaving Zach such a nice review! I know Zach well and you really cannot ask for better guy. Pleas think of us next time you need auto care!

- Memorial Drive
5
Suwanee

Reliable service, good folks!

Thanks so much, Michael! It's great to hear that you had a positive experience with us. We pride ourselves on providing reliable service and being good folks. Come back and see us again soon!

- Suwanee
5
Suwanee

I've been taking our vehicles here for a number of years, and they continue to provide excellent service.

Thank you for making us your trusted choice for all your vehicle needs! We are thrilled to know that you continuously experience excellent service with us. It's always a pleasure to have you here at Neighborhood Tire Pros!

- Suwanee
1
Memorial Drive

This garage is incompetent and sloppy -- and worse, they won't take responsibility for their mistakes. In late August 2026, I took my 2015 Honda Civic to the Memorial Drive NTP for an oil change. Soon after, the engine shield under the car -- which has to be removed and re-attached to change the oil -- came loose, grinding on the ground and eventually falling off. NTP's technicians evidently didn't re-attach it properly. I took it to a different mechanic, one I trust, to replace it. It cost $600. That mechanic also said the transmission fluid cap wasn't attached -- it was just sitting there, next to the tank. NTP's technicians evidently didn't re-attach that either. (I'm not sure why they touched the transmission fluid or anything other than the oil. I didn't ask for an inspection -- and I definitely didn't ask for one where they would mess it up.) These are bad screw-ups. But mistakes are no big deal if you fix it. Unfortunately, however, NTP refused to reimburse me for the cost of the damage they caused to my car. They wouldn't take responsibility for their mistakes. They didn't even ACKNOWLEDGE the transmission fluid screw-up. Maybe they'll do a good job on your car. Or maybe not. Don't take the risk -- take your car somewhere else. Edit: don't be fooled by their response, asking me to reach out, as if I hadn't. I already had been talking to their manager for weeks to try to resolve this privately, to no avail.

Jeremy, we understand your frustration and take concerns about vehicle service seriously. After reviewing our in-store footage, we found that our technician did not remove or handle the engine shield during your oil change, as this vehicle does not require its removal for the service performed. We understand you had the repairs completed elsewhere, but without the opportunity for our team to inspect the vehicle, we were unable to verify the cause of the damage. We have also offered to review the footage with you in person. We take our responsibility to our customers seriously and stand by the steps our team took to investigate your concerns.

- Memorial Drive
5
Downtown Decatur

Excellent service, extremely fast and courteous. Thank you!

Thank you for taking the time to review your experience at Neighborhood Tire Pros, Jennifer! We're delighted to hear that you found our service excellent!

- Downtown Decatur
5
Memorial Drive

Great work as always!! I had a clogged condensation hose for my a/c. Floor boards were wet and they unplugged the hose and I was able to pick my car up in 2 hrs. This spot is super convenient as I live in the neighborhood!! Thank you

Thank you, Tana, for the wonderful review! We are delighted to hear about your positive experience at Neighborhood Tire Pros. It's great to know that our team could quickly fix the issue with your AC, and that our convenient location was a plus for you. We appreciate your trust in us, and look forward to serving you again in the future!

- Memorial Drive