Memorial Drive
This garage is incompetent and sloppy -- and worse, they won't take responsibility for their mistakes. In late August 2026, I took my 2015 Honda Civic to the Memorial Drive NTP for an oil change. Soon after, the engine shield under the car -- which has to be removed and re-attached to change the oil -- came loose, grinding on the ground and eventually falling off. NTP's technicians evidently didn't re-attach it properly. I took it to a different mechanic, one I trust, to replace it. It cost $600. That mechanic also said the transmission fluid cap wasn't attached -- it was just sitting there, next to the tank. NTP's technicians evidently didn't re-attach that either. (I'm not sure why they touched the transmission fluid or anything other than the oil. I didn't ask for an inspection -- and I definitely didn't ask for one where they would mess it up.) These are bad screw-ups. But mistakes are no big deal if you fix it. Unfortunately, however, NTP refused to reimburse me for the cost of the damage they caused to my car. They wouldn't take responsibility for their mistakes. They didn't even ACKNOWLEDGE the transmission fluid screw-up. Maybe they'll do a good job on your car. Or maybe not. Don't take the risk -- take your car somewhere else. Edit: don't be fooled by their response, asking me to reach out, as if I hadn't. I already had been talking to their manager for weeks to try to resolve this privately, to no avail.
Jeremy, we understand your frustration and take concerns about vehicle service seriously. After reviewing our in-store footage, we found that our technician did not remove or handle the engine shield during your oil change, as this vehicle does not require its removal for the service performed. We understand you had the repairs completed elsewhere, but without the opportunity for our team to inspect the vehicle, we were unable to verify the cause of the damage. We have also offered to review the footage with you in person. We take our responsibility to our customers seriously and stand by the steps our team took to investigate your concerns.
- Memorial Drive