Downtown Decatur
I had my emissions done at this location yesterday. No one was at the front desk to help but when someone finally came up. There was no greeting, no smile, not welcome or friendly at all. Before my 15 minute visit was over, I made contact with 3 guys and not one said hello until I made initiative to speak first.
Hi Belinda, thank you for taking the time to share your feedback. We’re sorry to hear your visit didn’t feel welcoming, that’s never the experience we want our customers to have. After reviewing what happened with our store manager, it seems there may have been a miscommunication when you arrived, as our team wasn’t aware you were waiting for service until later. That said, we truly appreciate you bringing this to our attention so we can ensure every guest is greeted and assisted promptly moving forward.
- Downtown Decatur