Downtown Decatur
Professionalism was lacking with one front desk employee and it cost us money. He insisted that there was no way to accept virtual payment despite the company policy that they do. This forced a large payment onto a card that we weren’t comfortable putting payment on. He also did not apply the 10% AAA discount that we were promised, so coming here was a financial stress and we paid an extra $60.
Hi Casey, we’re sorry to hear about the frustration with your recent visit. For security reasons, our policy doesn’t allow us to manually process a credit card that isn’t physically present, and we are also unable to switch a payment method on a finalized charge. Regarding the AAA discount, it wasn’t applied at the time of payment because we weren’t made aware that your account qualifies. We’d be happy to correct the discount issue for you. If you can come into the store with the card and AAA membership information, we can issue the appropriate refund. Please don’t hesitate to reach out to us so we can make this right.
- Downtown Decatur