5
Downtown Decatur

All work completed as expected.

5
Downtown Decatur

They are straight-forward and direct in communication and deliver what they promise. Simple as that. Very lucky to have them in Decatur!

5
Downtown Decatur

Excellent service

5
Downtown Decatur

I switched from the dealership to here a year ago and they have not let me down!

5
Downtown Decatur

Did a good job of letting you know the progress and potential problems. The work was quick and efficient.

Thank you so much for taking the time to leave us a 5-star review, Diane! We are happy to hear that we were able to provide timely and efficient service while keeping you informed about the progress and potential issues. It was a pleasure working with you and we appreciate your support. Let us know if we can help with any future car maintenance needs. Have a great day!

- Downtown Decatur
5
Downtown Decatur

Cindy and her team are always amazing, they always take great care of me and explain everything to me that is needed. Always keeping in contact and the finish job is always impeccable.

4
Downtown Decatur

I brought my car in on a Friday. Before I came I did some research to estimate what the problem could be and how much it would cost me. It was my suspension and shocks as I suspected. It was a big job. I didn't know it would take all day to do it but he had a lot to do. The only complaints I have are these: He took all day which I found out was an all day job. However I had things to do that day and needed my car but I couldn't finish what I had to do. He didn't reset my oil reading. He didn't put enough air in my old tire or reset the tires low light.He did not go above and beyond. As a female customer, that is what I look for. The men in the shop where great. Jeff and Mitch was great. Jeff took me home cause he knew it would take awhile. We had small talk and he was very nice. Mitch cracked jokes. He's a jokester. If I go back there I would expect above and beyond service from the mechanic. Reset my warning lights and try not to take all day. I spent $2k That's all.

Thank you for sharing your experience with us, Masika. The Neighborhood Tire Pros & Auto Service team strives to complete our services in a timely manner and we apologize for the inconvenience. We are glad Jeff and Mitch provided a good experience at our shop. We hope to see you again to provide you with the excellent service we are known for. Take care!

- Downtown Decatur
5
Downtown Decatur

They always educate me on the issues, more than necessary. Always great service!

5
Downtown Decatur

Excellent service, customer friendly!

Thank you so much for your glowing review, William! We are thrilled to hear that you had an excellent experience with our team at Neighborhood Tire Pros & Auto Service - Memorial Drive. Providing top-notch service and creating a customer-friendly environment is our top priority. We look forward to serving all your automotive needs in the future. Have a fantastic day!

- Downtown Decatur
5
Downtown Decatur

Simon, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience at Neighborhood Tire Pros & Auto Service. Our team takes pride in providing exceptional service to our customers and we are happy to know that we met your expectations. We truly appreciate your kind words and hope to see you again soon. Thank you for choosing us as your go-to auto service provider. Have a fantastic day!

- Downtown Decatur