Suwanee, Decatur & Marietta Auto Repair

9009 reviews
4
Downtown Decatur

30 minutes late re: scheduled appointment. Otherwise all good.

Thank you, Randy and Kathy, for sharing your experience. We apologize for the slight delay with your appointment. Your feedback is valuable to us, and we're glad that everything else went well. Your satisfaction is our top priority, and we look forward to serving you again.

- Downtown Decatur
5
Downtown Decatur

Straightforward and quick

Thank you for sharing your positive experience, Rob! We're thrilled to know that our services were straightforward and quick. Providing efficient service is our top priority and we're glad to hear that we met your expectations. If you have any other feedback or need further assistance, please don't hesitate to reach out.

- Downtown Decatur
5
Downtown Decatur

Great service. Helped us out when we were in a bind with a tire leak that needed to be fixed asap.

Thank you, Joanne, for this amazing review! It's great to hear that we were able to assist you with your tire issue promptly. We always strive to provide top-notch service to our customers. Please don't hesitate to reach out if you have any more automotive needs in the future!

- Downtown Decatur
5
Downtown Decatur

I trust any recommendations they give me, and I trust any repairs that are made.

Thank you for your trust, Anonymous! We're delighted to know that you have full confidence in our recommendations and repairs. Your satisfaction is our priority, and we remain committed to delivering exceptional service. Please don't hesitate to reach out if you need anything.

- Downtown Decatur
5
Downtown Decatur

This was my first time going here. I ended up getting a wheel alignment. I have to say the Whole experience was wonderful. Made an appointment at the last minute completed everything within an hour and a half definitely recommend this place. Everyone was wonderful and the prices were great as well.

Thank you for your 5-star review, Suesan! How amazing to hear about your wonderful first experience with us. We're glad you found our appointment process convenient and our service efficient. It's fantastic to know that you would recommend us, and we hope to see you again whenever you need us!

- Downtown Decatur
1
Downtown Decatur

I WAS a faithful customer here…not after my experience yesterday. My wife’s “under inflated tire” sensor went on last weekend. She just had these folks do all new tires last year. She specifically asked if they checked for foreign objects in the tires while inspecting and resetting tire pressures. The answer given was “yes.” Two days later we have a nearly flat rear tire. I drove it back to them yesterday. Got plenty of attitude and snippiness for calling them out on simply changing tire pressures and obviously NOT checking for the nail lodged in my tire. Shoddy work ethic and zero concern for safety of customers. Won’t trust them to do any more work for me.

Dear Jeff, we're sorry to hear about your recent experience. Safety is our top priority, and we should have inspected the tire thoroughly. We apologize for the inconvenience and the attitude you encountered. We value your loyalty and would like to make this right. Please give us another chance to provide the service you expect and deserve.

- Downtown Decatur
5
Downtown Decatur

Thank you, Ms. Singletary, for rating us 5-stars! We're delighted to hear you had a great experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!

- Downtown Decatur
5
Downtown Decatur

Henry is the best. I'll called to see how busy they were and Henry advised me just to come on in and get the car taken care of. I did and he did, I was out in less than 30 minutes.

Thank you for the five-star review, Tim! We are thrilled to hear about your positive experience with Henry. Providing efficient and exceptional service is always our top priority. We look forward to serving you again in the future!

- Downtown Decatur
5
Downtown Decatur

Thank you for taking the time to leave us a 5-star rating, Luz! We are thrilled to hear that you had a positive experience with us. If you have any feedback or suggestions on how we can make your experience even better, please let us know. We look forward to serving you again in the future!

- Downtown Decatur
5
Downtown Decatur

They are friendly and effective & efficient. My oil change was done in a timely manner!

Thank you, Tim, for the 5-star review! We're pleased to hear that you had a pleasant experience with us and that your oil change was completed promptly. We strive to provide friendly and efficient service to all our customers. We look forward to serving you again in the future!

- Downtown Decatur
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