Suwanee, Decatur & Marietta Auto Repair

7704 reviews
1
Downtown Decatur

Hi Francisco, thank you for providing us with your honest feedback. We work hard to ensure every customer has a five-star experience here at Neighborhood Tire Pros. We'd like to connect with you in order to learn what we could have done to provide you with better service. When you have time, please call us at 404-991-3242. We look forward to hearing from you.

- Downtown Decatur
5
Downtown Decatur

Hi Fiona! Thank you for rating us five stars. We appreciate your positive feedback and hope you'll come back to see us the next time you need maintenance services or repairs.

- Downtown Decatur
3
Downtown Decatur

Decent service, wait times seemed a little long. It wasn’t until after I paid and was handed my invoice that I noticed I was charged for a warranty. I’m traveling from out of state and the tire I replaced was a spare, I don’t need a warranty.

Hi, Joey! We're glad to hear you were pleased with the quality of our service. However, we'd like to apologize for the extended wait time as well as the warranty you don't wish to have. I suspect the one you're speaking about is the Road Hazard warranty. I would be happy to remove that charge if you do not wish to keep coverage. Please call me directly at 770-875-8282. My name is Elvis, and I am the manager. I look forward to hearing from you!

- Downtown Decatur
1
Downtown Decatur

I tried this Goodyear again, but like an ex-girlfriend, I wish that I didn’t go back! I dropped my car off at 11:13 a.m. (time on the receipt) and purchased 4 new tires. At 4:50 p.m., I returned to the store since I didn’t hear back from them, and they were scheduled to close at 5:00 p.m. Upon arriving, I noticed that my car was on the rack. I asked if they were almost finished, but it turns out that they were just getting started. I hung around after closing until about 5:30 p.m. when my service was completed. I’m confused as to why it would take 6 1/2 hours to exchange and balance 4 tires??? As I told my wife, “This place hasn’t changed!” I won’t be returning...

Patrick, we're sorry you've had poor experiences at our shop. We're grateful we had the chance to speak with your wife so we could properly apologize for the inconveniences throughout your visit. This feedback has been insightful for us, and we are grateful for this opportunity to learn and improve for the rest of our clientele. Thank you for your honesty. If you have any additional suggestions that could help us provide better service in the future, feel free to give us a call.

- Downtown Decatur
5
Downtown Decatur

I desperately needed a new set of tires . I put it off for so long then i had an unexpected flat . I came in on Tuesday afternoon and by late Wednesday my ride was ready!!! They guys were extremely patient , helpful and nice . I will definitely return.

We're looking forward to your next visit already, Kavinique! Thank you for choosing Neighborhood Tire Pros & Auto Service for your tire service. We appreciate the five-star rating and hope you'll come see us again the next time you're in need of auto repair or maintenance services.

- Downtown Decatur
3
Downtown Decatur

Just picked up my car having an oil change. They had charged me for a 49.95 Diagnostic TPMS system - which I was never told I would be charged for the gentleman at the counter immediately removed the charge but it left a bad taste in my mouth. Also, the oil change light remained on my entire ride home. I don't want to have to drive back to reset it- which is part of the oil change price... not the best experience. Been using these guys since the early 2000's. Would reather go to the dentist!

5
Downtown Decatur

I posted yesterday and wanted to update my review. I just got off the phone with Elvis. What a great experience! He explained the miscommunication that happened yesterday. He told me to come in anytime to have my light reset. I am super impressed that he/the company reached out to me based on my initial review. It is how business should be done! I tried to update my original post but not clever enough to figure it out. Will keep working on it.

Thank you for letting us improve your experience, Pamela! We are so glad we could correct the issue for you and even happier to know we've renewed your trust in us and we're looking forward to seeing you when you have a chance to stop by for that light reset. If there's anything else we can do for you, don't hesitate to give us a call!

- Downtown Decatur
5
Downtown Decatur

Hi, Melissa! Thank you so much for the five star rating!

- Downtown Decatur
1
Downtown Decatur

I’m being charged a diagnostic fee even though I told the man at desk I wanted new spark plugs. He said bc I gave him symptoms I have to get a diagnostic or they wouldn’t work on my car. I likely won’t be back even though I’ve been comfortable here for at least 4 years. I’ve gotten new tires here, catalytic converter, oil changes, loyal customer. But I’m not going to be cheated out of my money a second time. Even if it isn’t the spark plugs it’s what I want and I told him I would take the risk. Up until now it’s been a 5-star experience

Hi Dino. We're sorry you are frustrated with the results of your recent visit to the shop. We'd be happy to discuss your experience further, and explain exactly why it is we were unable to replace your spark plugs without the diagnostic service. Your satisfaction is important to us, which is why we'd like to make the situation right for you. When you have time, please call the shop and ask for Elvis. We look forward to hearing from you!

- Downtown Decatur
5
Downtown Decatur

Super friendly, super fast and reasonably priced. Thanks for taking care of my tire

You're welcome, Sita! Thank you for choosing Neighborhood Tire Pros & Auto Service for your tire service. We hope you'll come back to see us again sometime.

- Downtown Decatur
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