5
Downtown Decatur

This place is orderly, quick, and affordable. I won't say it's cheap, because that bears a negative connotation, but it's definitely not as expensive as a car dealership. They stand behind their product and treat customers well. The location is unbeatable. If you don't wish to work while you're waiting (always get an appointment; this will make for a very efficient visit), you can walk to any of the nearby establishments in downtown Decatur. If you buy tires from them, you get free rotation, which is a plus.

Thank you, Hector! You're absolutely right, making an appointment is the best way to ensure a quick and convenient service. Thank you for taking the time to write such a thoughtful review and highlight the reasons you like working with our team here at Neighborhood Tire Pros & Auto Service! We look forward to working with you again soon.

- Downtown Decatur
5
Downtown Decatur

Thank you for awarding us five stars, Omenicia! We really appreciate the kind feedback and look forward to seeing you again for your next automotive service visit.

- Downtown Decatur
5
Downtown Decatur

Great service, we always bring our cars here for work/tuneups

We're so grateful for your continued support! Thanks, Megan! We'll see you next time.

- Downtown Decatur
1
Downtown Decatur

I made an appointment to have a simple alignment and requested that the technician only adjust two adjustment points that are standard factory components. They called me after I had dropped of my car and said that the alignment would cost almost twice as much because there were aftermarket components on the car, even though these parts would not need to be touched and did not affect their job. This was fine though and I asked for them to just run an alignment check since the car was already on the rack. The results that I got suggest that the technician was either incompetent or purposefully gave me incorrect alignment measurements. I got an alignment at a local dealership 3 days later and not one of the dealership's "before" measurements were even remotely close to being correct. Either way this was extremely unprofessional.

Hi, Zach. We're sorry to hear you were dissatisfied with the service we provided you. However, we can assure all of our team members are entirely competent and qualified to provide alignment services. We understand your frustration having received different results from two different locations, but the fact is a lot can change within a 3-day time period that could cause varied measurements. If you'd like to discuss your experience further, we'd be happy to chat. Please contact Elvis at 404-809-3975. Thank you.

- Downtown Decatur
5
Downtown Decatur

Thank you for the 5-star review, Terrence! We appreciate your support and hope that you will continue choosing Neighborhood Tire Pros & Auto Service for all of your vehicle's tire and automotive needs.

- Downtown Decatur
5
Downtown Decatur

Excellent customer service and some of the best technical mechanics in the area. Fast, efficient, friendly!!!

Thank you for the kind words and support, Gary! We strive to offer the best customer care in the Decatur area so it's always rewarding to receive feedback like this from our clients. We will look forward to seeing you at Neighborhood Tire Pros & Auto Service when it's time for your vehicle's next repair, maintenance, or tire service.

- Downtown Decatur
5
Downtown Decatur

Thank you for the support, Isabel! We will look forward to seeing you at Neighborhood Tire Pros & Auto Service when it's time for your vehicle's next tire rotation or oil change.

- Downtown Decatur
1
Downtown Decatur

I was referred here by my warranty company to have my trunk looked at. While there, I asked for an oil change. The guy up front was very nice! I arrived 10 minutes late for my appointment due to traffic, and he was very understanding. They informed me that the issue with my trunk would probably fall under the warranty and that they would get in touch with them to check for me. I personally had no idea that my warranty company was closed on the weekends, I just purchased the vehicle and I haven’t had to use it. However, the issue I had was I was unaware of ANY of the fees associated with my appointment. Not the initial oil change, nor any possible diagnostic fees if they had any issue with reaching out the company. It was only upon check-out that I was made aware of these fees. I am disappointed with the fact that while running a place of business fees weren’t presented to the customer to ensure it fit best with my needs. I really hope that they choose to handle situations like this better in the future.

Jazymn, thank you for giving us the opportunity to discuss your visit with you. We take each customers’ feedback seriously and apologize for the miscommunication during your time at Neighborhood Tire Pros & Auto Service. We do, however, appreciate your willingness to work with us in an effort to improve your experience. We hope that you will give us another opportunity to service your vehicle in the future, Jazmyn!

- Downtown Decatur
5
Downtown Decatur

The Best Work! Best a Service! Always reliable and Great!!!

Thanks, Andrea! We really appreciate you choosing Neighborhood Tire Pros & Auto Service in Decatur!

- Downtown Decatur
5
Downtown Decatur

Thank you for the review, Samuel! We appreciate your support and will hope to see you at Neighborhood Tire Pros & Auto Service when it's time for your vehicle's next wheel alignment or tire balancing service.

- Downtown Decatur