Downtown Decatur
While the people were very nice, I felt like I was ripped off. I had called about the price of an oil change, and they told me $30. I thought, “Great! I’m willing to pay that!” However once I’ve received my invoice, it was $60! It was for the parts and labor. You would think that when you call for a price, it would be the price they told you!? Very unhappy, and felt taken advantage of. After posting this comment, a representative reached out me asking me about my experience. After a short and kind conversation, I was given credit for $30. Extremely nice customer service. So in the end I only paid $30.
Andrew, thank you for taking the time to update your review! We are extremely appreciative that we had the opportunity to speak with you. We will look forward to making your next automotive experience the best possible! Thank you again for taking the time to speak with us, Andrew.
- Downtown Decatur