Downtown Decatur
The Clairemont Ave. location is just down the street from my apartment, so I decided to make an appointment there for an oil change. I went online and received an email that I believed to be confirmation for the date & time I requested; however, when I arrived I was told I did not have an appointment. Apparently it was not a “confirmation” email and despite being able to choose 2:00PM for that location on the website, I was told they do not take appointments after 12:00PM. The rep was rude about it but I decided to make an appointment while I was there for the following week. The second time I arrived I was told I didn’t have an appointment again (I guess she forgot to put it in the system). They still serviced my car but it was very annoying and for the amount of money I spent I can get better (and friendlier) customer service elsewhere. I will likely not be returning.
Tristen, our Operations Manager, Elvis, has attempted to contact you and discuss your recent experience here at Neighborhood Tire Pros & Auto Service. Please call 404-809-3975 to connect with him at your earliest convenience. Thank you.
- Downtown Decatur