5
Downtown Decatur

Daniel and Hunter were very friendly and helpful!

Thank you so much for taking the time to leave us a glowing 5-star review, Mark! We're thrilled to hear that our team, especially Daniel and Hunter, were able to provide you with friendly and helpful service during your visit. Our goal is to always ensure our customers have a positive experience, so we're delighted to hear we hit the mark. We appreciate your support and look forward to seeing you again in the future at Neighborhood Tire Pros & Auto Service on Clairemont Avenue.

- Downtown Decatur
5
Downtown Decatur

I've been going to them for years, initially for the convenient location and Goodyear affiliation but stayed for their straight-forward professionalism, familiar faces (Hi Cindy!), and never ever talking down to me.

Thank you for your long-time business, Erin. We appreciate the review! We are glad you feel respected at our business, and we hope you keep using Neighborhood for all your auto needs!

- Downtown Decatur
4
Downtown Decatur

Fit me in to replace my tire that had a nail in it. We’re finished when they said they would be.

Thank you for leaving a review about your experience, Kathy! We appreciate your business!

- Downtown Decatur
1
Downtown Decatur

A couple of days ago I took my new tire that had a flat to have the flat fixed. They told me the flat tire was unfix-able and I needed a new tire. Unbelievable! I took my flat tire to MAVIS and was fixed in 15 minutes. Avoid this store at all cost!!!

Thomas, we are sorry if we were unable to serve you. It appears that on inspection your tire needed to be replaced based on our industry standards. We are glad if you were able to get a quick fix elsewhere.

- Downtown Decatur
5
Downtown Decatur

Thank you for the recommendation, Kaela! We hope to see you again!

- Downtown Decatur
5
Downtown Decatur

Cindy and her team are always very helpful!

1
Downtown Decatur

Another horrible experience here today. I was totally misled to believe my defective TPMS was covered by my tire warranty. The TPMS dash light has been on for 14 months now. The problem started immediately upon purchasing the tire in March 2022. They re-calibrated it several times, but never mentioned replacing it, until now, 14 months later, when I brought the car in for air in that tire. They "played" with the TMPS once again and got the dashboard light to go out and said, "If it goes on again, we will replace the TMPS." Once again, no mention of the cost to me or that it was not covered by the tire warranty. No written estimate. Nothing at all. They intentionally mislead you by not disclosing information. So, I had a rude surprise today when I picked up the car and they said "$130." This company has a recurring issue with communication and/or intentionally doesn't tell customers what they need to know to make decisions. Had I known this totally useless and unimportant repair was going to cost me $130, I would NOT have done it. Heck, I've been driving around for 14 months with a faulty TMPS, and it's really not worth fixing. I can easily eyeball my tires and add air as needed. This isn't the first time they've failed to disclose material information that would impact my decision on whether to buy products/services from them.

DJ, we are sorry about this situation. Our operations manager is reaching out to you to provide some solutions tomorrow. Thank you for your feedback.

- Downtown Decatur
5
Downtown Decatur

Very professional and experience will go back!

Thank you, Daryl, for taking the time to leave us a review! We look forward to having you back!

- Downtown Decatur
1
Downtown Decatur

The manager was vey rude horrible experience

We are sorry if our manager came across as rude, our operations manager is planning to reach out to you later today or tomorrow here is his number, (404) 809-3975, in case you need to speak to him more urgently.

- Downtown Decatur
1
Downtown Decatur

They laid to my face and tried to get me to pay over $700 for a unneeded fix. I visited them two weeks ago for an oil change and they said that I needed to completely change the whole brake system including the rotors and that the break pads had only 3 mm left. But when I had I friend check the break pads and the whole unit, he showed my the breaks were almost new and that they were only trying to get my money. Now, I'm concerned that they might have not even done another fix that I had already paid (I paid for new axles over $800). Do not trust them, if you know of someone else go to them. You can see in the photos that the brake pads as good as new and we test drive the car in high and low speeds, short and long distances and the car break straight with no vibration and no drift. Also the front wheels give signs that the axles were not changed, as seen in the video the wheel rotates when lifted. The mechanic said that with new axles the rotation should be minimal. I'm disappointed with the lack of honesty and think they might have taken over $900 without actually replacing the axles. DO NOT COME HERE

Ariane, we apologize for any confusion, and we would like a chance to talk to you about this if you could please call us at 404-809-3975. In the photos you offered, you can only see one side of the vehicle, so it is difficult to determine the brake’s health. You can also see in the photo that the CV axle has been replaced, it is the shiny portion on the right in the third photo. The video you posted shows normal movement for a tire, depending on what gear your vehicle is in. We would like to discuss this and more if you are able to call the number above. Thank you for your concerns.

- Downtown Decatur