5
Downtown Decatur

Great service. Clean facility. Very detailed diagnostics report

We appreciate the 5-star review, Cody! We look forward to working with you again!

- Downtown Decatur
4
Downtown Decatur

My tire issues was resolved quickly and professionally. No extra charges came up. Very satisfied with serviced here. Cindy was great to work with as well.

Thank you, Marc! We take pride in our professionalism, fair prices, and customer service. We appreciate your business!

- Downtown Decatur
5
Downtown Decatur

You guys are always fast, fair and courteous!

5
Downtown Decatur

I've recently had two good experiences with Neighborhood Tire Pros in downtown Decatur, GA. They did a nice job replacing the 4 tires on our Honda a month or so ago. They were able to replace them with the same kind that came with the car when it was new. The estimate was detailed and included photos, the price was right, and the quality of work was high and done with care. The people I interacted with were professional, efficient and no-nonsense. This week, our other car (a different car) got a flat tire, and so I took it to them. They were able to fix the tire for $30. I noticed afterwards that they also checked all of our other tires and topped them off with air. They also took the time to do an inspection looking for other issues, and I received a text message with the results. While they didn't find any other issues, I appreciate how thorough and proactive they are, even on such a small job. That's going above and beyond. Lastly, I like the convenient location. It is walking distance to most city of Decatur neighborhoods, businesses, and the Marta train. You can drop your car off and walk home (or to work) then walk back later to pick it up.

Thank you for this incredible review, Ryan! We are so pleased to see that our hard work pays off in the form of happy customers. We are glad we got you the tires you needed and that you noticed our great location. We appreciate the detailed positive feedback, thank you for choosing Neighborhood Tire Pros & Auto Service!

- Downtown Decatur
1
Downtown Decatur

6/72023 went in the store about 10:am ask a associate for a price check on a transmission fluid change he ask me how many miles and year 04/ two hundred and something miles his response was we can’t do it on a car that old if we change the fluid the transmission might start slipping so I ask him what am I suppose to do the fluid needs to be change he said make it do what it do don’t change it keep it like that ,I can’t make this up his exact words please make it make sense?

Floyd thank you for the feedback, we are sorry to see that you left unhappy. Unfortunately due to the age high mileage of your vehicle we weren't able to provide this service for you this time, we hope you find what you need.

- Downtown Decatur
3
Downtown Decatur

Terrible communication. Gave a quote over the phone just to have my actual total be 400 dollars more than what i was quoted.

Michael, we are sorry that you felt that this was not clearly communicated. We did communicate the costs for service prior to working on your vehicle. The freon required for your vehicle is the newer version that is more expensive. Unfortunately we would not have known which freon your vehicle used until we saw your vehicle in the shop, we hope you understand.

- Downtown Decatur
5
Downtown Decatur

Friendly and Fast!

We're so glad to hear you were able to get on your way so quickly, JD! We are always happy to help, see you next time!

- Downtown Decatur
2
Downtown Decatur

They were very professional but nothing can really justify the cost. They wanted to charge me over $900 for a job that should cost half that. I ended up finding another place who was able to do it for $328. Even their initial inspection was way more than it should have been.

Scott, thank you for your feedback. We priced you for a premium part that would not fail you in the future, we are not sure what the other company offered you but I would love to talk to you about this if you wanted to call us and discuss (404) 809-3975.

- Downtown Decatur
5
Downtown Decatur

Cindy is extremely helpful! She takes very good care of my vehicle needs.

5
Downtown Decatur

Monday the check engine light came on my Challenger. I dropped it off Tuesday before closing. Wednesday they diagnosed the issue. Thursday performed repair and I was informed my car was ready Friday. They kept me informed the whole time. Great service highly recommend.

We're so glad to help, Pam! Thank you for leaving us a fantastic review. We hope to help you with your Challenger the next time you need us!

- Downtown Decatur