Downtown Decatur
I've taken my Civic here twice; once after a third-party inspection to have work done under a warranty and recently for two new tires and an oil change. I like that I can drop off and pick up after hours if needed with my work schedule and pay online. I was impressed both instances with the quality of the work, the communication, and overall experience. Cindy acted as the liaison between myself and the warranty company, letting me know exactly what to expect and where we were in the process; she definitely earned my business. If you've seen how many vehicles are in the lot on any given day, you also know how busy this location is. Even so, I am always kept in the loop and I sincerely appreciate it. I'll gladly pay a little extra or wait a little longer if necessary than deal with the headache of the corporate chains nearby who will sell you the worst quality tires possible or make any excuse possible for a quick cash grab. Highly recommend this location for major and minor repairs.
Melissa, thank you so much for taking the time to leave this great review! We take pride in our customer service and appreciate you putting your trust in our shop! We are pleased you had such a great all-around experience with us, and we hope you will continue to put your trust in us the next time you need auto help! See you next time!
- Downtown Decatur