5
Downtown Decatur

Great service!

We're very pleased to know you enjoyed your latest automotive service experience, Linda! Thank you for choosing Neighborhood Tire Pros & Auto Service.

- Downtown Decatur
4
Downtown Decatur

We really appreciate your feedback, Jimmy. Thanks for the review and your business!

- Downtown Decatur
5
Downtown Decatur

Alexander, we appreciate you as a customer and look forward to having you back in the future! Thank you for the feedback!

- Downtown Decatur
5
Downtown Decatur

I wouldn't take my car any where else. They have been consistently excellent year after year. Great staff. Professional work.

Thank you for the constant support, David! We've been lucky to work with you and service your vehicles over the years. We will look forward to doing the same for many more! We will see you at Neighborhood Tire Pros & Auto Service when it's time for your next preventative maintenance or tire service.

- Downtown Decatur
1
Downtown Decatur

I did not like the way the complete the Job. Could someone call me.

Ira, we are deeply sorry to hear you had anything less than a wonderful experience with us. We would like we are going to attempt to reach out to you so that we can resolve the situation. If you don't hear from us, please contact Elvis and we will get your vehicle checked out again. Thanks for letting us know about the problem. (404) 809-3975

- Downtown Decatur
2
Downtown Decatur

Salesperson not very friendly? She spoke really harshly when I inquired about the fluid levels in the car. I've taken my car there before for oil changes and was time for the 5,000 mile check up. So I dropped my car off at the store expecting to have the oil change tires rotated and balance and all of the other fluid level checked and topped off. When I picked up my car from the store before I left I checked the levels of fluids the brake fluid was low power steering fluid was still low and the water reservoir level is low. So I asked to sale person about this and she replied we don't top off the fluids for those systems to do that would indicate there was be a leak. She did not expound or offer any resolution to that situation. Not sure what I expected but I did not expect that response I wanted my car to be fully performing to the maximum for this road trip. But thank you all for listening I would really consider hard returning to that store

Hi, Ralph! Thank you for choosing Neighborhood Tire Pros and sharing your honest feedback with us. If you'd like to share more details about what we could've done to make your recent visit a more positive experience, please contact our Operations Manager, Elvis, by calling 404-809-3975. We appreciate the opportunity to service your vehicle and hope to do so again in the future.

- Downtown Decatur
5
Downtown Decatur

We really appreciate your 5-star review, Joshua. Thank you for your business and we hope to see you back in the shop again the next time you need auto help!

- Downtown Decatur
5
Downtown Decatur

Angelique, we appreciate your support! Thank you for the 5-star review!

- Downtown Decatur
5
Downtown Decatur

Virginia, we are so happy to hear about your experiences with us! Thanks for the 5-star review and let us know if you need any other work done.

- Downtown Decatur
5
Downtown Decatur

I've taken my Civic here twice; once after a third-party inspection to have work done under a warranty and recently for two new tires and an oil change. I like that I can drop off and pick up after hours if needed with my work schedule and pay online. I was impressed both instances with the quality of the work, the communication, and overall experience. Cindy acted as the liaison between myself and the warranty company, letting me know exactly what to expect and where we were in the process; she definitely earned my business. If you've seen how many vehicles are in the lot on any given day, you also know how busy this location is. Even so, I am always kept in the loop and I sincerely appreciate it. I'll gladly pay a little extra or wait a little longer if necessary than deal with the headache of the corporate chains nearby who will sell you the worst quality tires possible or make any excuse possible for a quick cash grab. Highly recommend this location for major and minor repairs.

Melissa, thank you so much for taking the time to leave this great review! We take pride in our customer service and appreciate you putting your trust in our shop! We are pleased you had such a great all-around experience with us, and we hope you will continue to put your trust in us the next time you need auto help! See you next time!

- Downtown Decatur