3
Downtown Decatur

We bought 2 sets of tires from here about a year ago. We paid for the full warranty/insurance to protect us should we have a flat that can’t get repaired. As luck would have it, we got a flat the other day. We didn’t have an appointment but called before coming and we’re told that we could be worked in. That was a relief but we’re we told we’d have to leave the car with them and they couldn’t guarantee a finish time. Apparently the area of a tire that can be repaired has shrunk quite a bit over the years and of course our puncture was in the “side wall” and so a replacement would be needed. Insurance covers this but it ended up costing $85 to do this with full coverage ($30 for insurance on the replacement, $22 to install it, taxes and then disposal fees) there sure a lot of hidden costs in this “insurance” and doesn’t feel great to think you’re covered and then get this sort of bill. I wish I had a clue going into it and wish the staff would have given me an explanation either at the time of sale, or as I was going through my first claim with them. I was expecting to get a call at some point from them throughout the day. I sort of forgot about it and Googled their hours to make sure I’d have time to get the car and have it for the day after at least. They close at 5 and I called at 4:40 to see if they had a status report. I was told that my car was about to be finished and that I needed to get there to pick it up. I wish someone over there were more proactive in assisting with the process. I very much felt like an after though and a burden to them. Thus my 3 star review.

Justin, we are deeply sorry to hear you had anything less than a wonderful experience with us. We would like an opportunity to hear more details on your situation. Please reach out to us at (404) 377-5069.

- Downtown Decatur
5
Downtown Decatur

They were quick and efficient. I was able to drop off my truck for an oil change in the morning and picked it up in the afternoon.

Thank you for your business, OS! We appreciate the 5-star review and your feedback on our quick and efficient work!

- Downtown Decatur
5
Downtown Decatur

Cindy was responsive and very helpful answering my questions and promptly providing quotes so that I could make an informed decision. When there was a slight delay with the completion of work on my car she called to let me know immediately. Great service.

5
Downtown Decatur

Neighborhood Tire Pros & Auto Service did a wonderful job in servicing and replacing the ac unit in my car. They also did a front wheel alignment and now my car drives and feel great! The staff was very professional and courteous. I would recommend them for all you car repair needs.ThanksGlynis

5
Downtown Decatur

Thomas, thank you so much for the 5-star review and for putting your trust in us! See you next time!

- Downtown Decatur
1
Downtown Decatur

Spent $1200 getting brakes and tires repaired/replaced. One of the tires ended up having a slow leak and i needed it fixed/replaced before going out of town 48 hours later. They refused to be accommodating about fixing their work and finding a time slot i could come in to have it fixed. Said i could drop it off and they would try to get to it by the end of the day like any normal drop-off. Expect someone to do a better job about following up on their work. Had to go to someone else to get the tire fixed in time. Expect better treatment of a loyal customer.

5
Downtown Decatur

The tire install and alignment were great.

Thank you for the 5-star review, Phillip. We are pleased you had a 5-star experience with us! See you next time!

- Downtown Decatur
5
Downtown Decatur

I was struggling to find the tire size that I needed. I called Neighborhood Tire Pros and Clarissa answered. She was very friendly and let me know that she could order my size tire and it would be available same day. She helped me tremendously and I will definitely return for future tires!

Thank you for trusting in the Neigborhood Tire Pros team, Alexis. We're happy to hear that Clarissa provided you a top-notch tire buying experience, and that our technicians were able to get them on the same day. Please let us know if there's ever anything else we can do. Drive safely!

- Downtown Decatur
5
Downtown Decatur

Work was finished quickly, including a little extra without charge!Been coming here for 15 years or so; always very good service.

5
Downtown Decatur

The front desk agent Trina is amazing! Extremely professional and polite. Will definitely continue doing business here.

Tinker, thank you so much for taking the time to leave this great review! We take pride in our customer service and appreciate you putting your trust in us! We look forward to seeing you next time!

- Downtown Decatur