Suwanee, Decatur & Marietta Auto Repair

7709 reviews
5
Downtown Decatur

Customer Service is great. All staff I spoke with conducted themselves in a very professional manner. The waiting room was clean and comfortable. My car was ready earlier than the date and time I was initially given. That news definitely made me happy.

We're glad we could complete your auto repair services earlier than anticipated, Cynthia! Thank you for trusting our team to care for your vehicle and for sharing your feedback about our facilities and team member's customer service. It means a lot to us and we hope you'll choose to work with us again the next time your vehicle needs repair or maintenance.

- Downtown Decatur
5
Downtown Decatur

Efficient and cost effective service with friendly staff every time I go.Also, a clean and inviting waiting area to wait in while your car is being serviced.

3
Downtown Decatur

They fixed my tires, and I think they did a fine job. BUT, the transparency and speed was poor. I showed up before they opened, and told them what I needed before anyone else (as I needed to have critical work done before leaivng town that afternoon). They said there were 7 people in front of me - that's fine. Over the course of the next 5 hours, I had to pry them for updates, being told along the way, "It's impossible for me to tell you how long it will take to put the tires on". Edit: Thanks for the reply. I understand it might have been a busy day, and I'm open to coming back in.

Michael, we apologize for the extended wait period you experienced and we will continue to work on improving our team's communication. The Clairemont Ave location is our busiest store and several hours-long or next day wait periods are common. For this reason, we highly recommend scheduling an appointment vs. walk-in service. If you'd like to discuss your experience further, please feel free to contact our Operations Manager, Elvis, by calling 404-809-3975. Thank you for sharing your honest feedback with us so we can work on enhancing our customers' experience.

- Downtown Decatur
5
Downtown Decatur

Cindy and her team are very knowledgeable and professional. The maintenance and needed repairs to our vans are critical to our overall operation and the safety of the pooches we are transporting. This team makes every effort to take care of us in a timely manner or schedule us appropriately, so we have little to no downtime. I greatly appreciate them, as do all of our CHATTAPOOCHIES!

We love working with you and making sure your vans stay safe and reliable for you and the dogs! Thank you for trusting the Neighborhood Tire Pros & Auto Service team to complete all vehicle maintenance and repair services. Your feedback means a lot to us and we can't wait to see Chattapoochies again next time!

- Downtown Decatur
5
Downtown Decatur

Oshu, thank you for choosing Neighborhood Tire Pros & Auto Service on Clairemont Ave! We are very happy to know you received five-star service from our team of automotive professionals. Please come again for future auto repair and vehicle maintenance services.

- Downtown Decatur
5
Downtown Decatur

I worked with Megan on my first visit and she was wonderful, knowledgeable and helpful with recommendations on how best address my cars issue. I received the same great service from Trina during my second visit. Speedy and effective service, thank you both!!

Thank you, Britni. Our goal is to provide our customers with honest, knowledgeable, and reliable service. We appreciate your feedback!

- Downtown Decatur
5
Downtown Decatur

They are the best!

Hi, Bonnie! Thank you for the compliments and support! We're very happy to know you enjoy working with us because the feeling is mutual! Thank you for choosing Neighborhood Tire Pros & Auto Service for your auto care needs.

- Downtown Decatur
5
Downtown Decatur

Cindy is the best and so is this store,

2
Downtown Decatur

Unlike my previous tire installation, communication was not as good with Neighborhood Tire Pros. After purchasing with Tire Buyer and having the tires sent to Neighborhood Tire Pros, there was a problem locating them, with me calling both for almost a week, and it turns out that they were at the shop unaccounted for. There is obviously a disconnect in how Tire Buyer and Neighborhood Tire Pros communicate deliveries because I have gone through this process at this location before without hiccups. The installation seems ok so far.

Thanks for choosing Neighborhood Tire Pros & Auto Service on Clairemont Ave for your tire installation, Neill! We're very pleased to know you were satisfied with the quality of our work and our team's communication. Please come again the next time you need auto care!

- Downtown Decatur
5
Downtown Decatur

Thank you for awarding us a five star rating, Ellis! We appreciate you choosing Neighborhood Tire Pros & Auto Service, and hope to work with you again soon.

- Downtown Decatur
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