Suwanee, Decatur & Marietta Auto Repair

7704 reviews
5
Downtown Decatur

Came to Tire Pros because Mavis/NTB is a complete joke. I bought tires in July 2018 with a 45k guarantee and they refuse to help me get a credit back from the manufacturer. Tire Pros called and got me a 65% credit on two tires - the other 2 had impact damage. I worked with the mgr, Cindy and purchased a new set of tires for basically the price of 3. Cindy was prompt, communicated well, and the guys at the shop had me in & out in less than 90 mins. Very pleasant experience from a car repair retailer I did not expect and am grateful for.

Thank you for sharing your experience with us, Cortland! While we're sorry to hear about your previous one, we're extremely happy that we could get you credit for your tires and help you find a new set. We hope that you will give your friends at Neighborhood Tire Pros & Auto Service a call the next time you're looking for quality customer care and automotive services!

- Downtown Decatur
5
Downtown Decatur

Nothing wrong with this place and the guy who processed my card was friendly and fun

Thank you for the kind review, Kristen! We're happy to hear that you had a great time at Neighborhood Tire Pros & Auto Service as we aim for each customer to leave happy with our customer care and quality services. Please don't hesitate to give us a call the next time your vehicle is in need of service!

- Downtown Decatur
5
Downtown Decatur

Helpful and efficient. I’ll be back!

We are happy to hear that, Toby! Thank you for being a great customer. We will look forward to seeing you at Neighborhood Tire Pros & Auto Service the next time you're looking for timely service and honest recommendations!

- Downtown Decatur
5
Downtown Decatur

Great customer service. Got my car towed in right before close and they had a diagnosis at 1 the next day. Shaun was awesome and very quick. Great experience.

Thank you for the great feedback, Kylie! It was a pleasure being able to help you and your vehicle. Please let us know if there is anything else we can do for you!

- Downtown Decatur
2
Downtown Decatur

I went for and emissions test the person I talked to acted like he didn't understand what I was asking. The last three times I went I was asked to leave my car but no customers were even in the store. They didn't want to start any jobs past a certain time. It is time to find another store.

Diane, because we take all customer feedback so seriously, we ask that you please give us a call. Upon receiving your review, we looked in our system for your recent service history. Unfortunately we were not able to find anything related to your name. Please give us a call at (404) 809-3975 so we can ask you a few more questions and get to the bottom of this. We will hope to hear from you soon!

- Downtown Decatur
5
Downtown Decatur

Thank you for the 5-star review, Brad! We will hope to hear from you when it's time to schedule your vehicle's next preventative maintenance service.

- Downtown Decatur
5
Downtown Decatur

In and out in an hour. Not too bad.

Thank you for the feedback, Kentix! Please don't hesitate to give your friends at Neighborhood Tire Pros & Auto Service a call when it's time to schedule your next oil change, tire rotation, or brake inspection.

- Downtown Decatur
1
Downtown Decatur

Called in advance for an appointment. Was told by the person I spoke with, when dropping off my car Thursday morning, that I didn’t make an appointment. He said that calling and asking for an appointment isn’t sufficient :/? So the worm I requested was not able to be completed.

Amy, first we want to apologize for your experience. Second, we want to thank you for giving us the opportunity to speak with you! Please don’t hesitate to give us a call with any other questions, concerns, or service needs.

- Downtown Decatur
1
Downtown Decatur

Mariikarmen, we appreciate your feedback. Upon receiving your review, we went to our system to look into your service history. However, we were not able to find any under your name. Because of this we ask that you please give us a call at 404-809-3975! We will hope to hear from you and have a chance to further discuss your experience.

- Downtown Decatur
5
Downtown Decatur

Dave, thank you for choosing Neighborhood Tire Pros & Auto Service for your automotive repair needs. We value your business and will look forward to seeing you and your vehicle in the shop again in the future!

- Downtown Decatur
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