Suwanee, Decatur & Marietta Auto Repair

7816 reviews
2
Downtown Decatur

My car wouldn't start and I needed an oil change. Jumped it off and took it to Neighborhood Tire Pros & Auto Service. They completed the oil change. But that is all that I can say they did. They charged me for a full diagnostic and found nothing. Sent me a PDF about how my car was in great shape including the battery. Sent me home. Go to take my car out and it's dead. Dash won't even light up. Pop the hood, with the PDF in hand and start reviewing the things they said they reviewed. Starting with the battery. OBVIOUS corrosion on the terminals. Husband changes the battery and it's humming like a dream. If this is they only place you can get to in a pinch, you may get help. But wouldn't send my family or friends here if they need a good trustworthy mechanic.

Virginia, thank you for connecting with our Operations Manager, Elvis, so that he could learn more about your experience and find a positive resolution for you. If there's anything else we can do to assist you, please do not hesitate to contact the shop.

- Downtown Decatur
5
Downtown Decatur

Basic maintenance service was completed on my vehicle as requested and in a reasonable amount of time

5
Downtown Decatur

Thank you for choosing Neighborhood Tire Pros, Ross! It was a pleasure working with you and we hope to do so again the next time you need tires, auto repair, or vehicle maintenance.

- Downtown Decatur
5
Downtown Decatur

Neighborhood Tire is a great place. I was leaving town and of course had a blowout the day before I was supposed to leave. I called Neighborhood Tire and Cindy quickly and efficiently found the tires for my car and had me on the road the next day. I always recommend Neighborhood Tire to my friends and family. Thank you and a special thank you to Cindy.

Your recommendations and support mean a lot to our team, Jen! Thank you for allowing us to complete your tire replacement and getting you back on the road in time for your trip. We'll be sure to share your compliments with Cindy, too. Drive safe and take care!

- Downtown Decatur
5
Downtown Decatur

Thanks for sharing your feedback with us, Anil! Please come again the next time we can be of assistance with auto care needs.

- Downtown Decatur
5
Downtown Decatur

Thank you for choosing Neighborhood Tire Pros on Clairemont Ave, Corian! Your feedback and support means a lot to our team.

- Downtown Decatur
1
Downtown Decatur

The lady that works at the reception is the worst for the place has zero manners and customer service ethic she don’t even care about clients at all i had to go back and forth 3 time to get a single tire change because of her lack of communication i wouldn’t recognize that place .

Meklit, I'm very sorry to hear you had a negative experience at our Clairemont Ave location. I tried reviewing your service history and was unable to pull up any records attached to your name. Was your recent visit scheduled under another name? When you have time, I'd like to connect with you in order to discuss your experience. Please call me (Elvis - Operations Manager) at 404-809-3975 so I may work to turn a negative situation into a positive one. I look forward to hearing from you.

- Downtown Decatur
5
Downtown Decatur

Great service!

5
Downtown Decatur

These folks are terrific! We’ve been taking our vehicles here for years and we trust their integrity.

1
Downtown Decatur

One of the mechanics stole money out of the car. Manager apologized and replaced it. Shame as rest of experience was decent.

James, thank you for connecting with both our Store Manager and Operations Manager about this situation. We are investigating the theft you experienced and will take appropriate action as this is not the behavior we accept among our team members. If you have any other concerns or questions, please do not hesitate to reach out to Elvis by calling 404-809-3975.

- Downtown Decatur
1...113114115116117118119...223
Leave a review